Mission IT Operator - Denver, CO

Job Description

Unless specifically stated otherwise, this role is 'On-Site'.

Denver, CO

Minimum Clearance Required to Start: TS/SCI with Polygraph

Shift Work (12 hours a day , / 4 on 4 off (Day, Day, Night, Night).

• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems
• Analysis techniques and procedures.
• Ensure appropriate function of hardware, software, or system functional specifications.
• Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.
• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
• Supports new infrastructure projects.
• Maintains all configuration documentation for assigned infrastructure.
• Master the steps required to effectively manage and prioritize incidents.
• Support in times of high call volume, first-level technical support in a 24x7 world-class service center, responding to inbound incidents and service requests via phone, email, and walk‑up channels.
• Deliver frontline support for system, application, network, and infrastructure issues, ensuring fast, accurate triage and resolution.
• Create and manage support tickets in a web‑based ITSM/CRM platform while actively troubleshooting and communicating with end users. Perform initial assessment, triage, and resolution for common incidents; elevate complex or critical issues to Tier 2 or appropriate technical teams
• Ensure that all technical baseline infrastructure is maintained at an optimal level to satisfy customer mission needs.
• Monitor, recognize, evaluate, and correlate system and network problems.
• Responsible for maintaining a privileged user level of access, across numerous high‑priority systems.
• Interface daily with government and partner country senior leadership, system operators, and engineers at the site and across the enterprise.
• Interpret system documentation and record problems in appropriate reporting tools.
• Support after‑action activities, by collecting data that describes the environment at the time of the failure.
  
  - Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
• Restart system services and hardware as needed.
• Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates.
• Coordinate with any required resources across the enterprise to resolve operational issues.
• Work with other 24x7 ground segments across multiple locations providing enterprise‑level maintenance support, with high customer visibility into all actions and responses.

High School/GED

Required Qualifications:

• Active TS/SCI with Poly required.
• Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
• Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses.
• Must be able to work a non‑standard work week, weekends, and holidays; 12‑hour shift work expected in support of 24x7 operations.
• System administration experience to include UNIX, Linux, and Windows platforms

• Experience with virtualization technologies and software such as VMware
• Knowledge and understanding of Enterprise Management Systems including HP Open View, and CA‑based Concord

City
* Denver

State
* Colorado

Information Technology

Job Code IT Information Technology

Affiliate Sponsor CACI International Inc

Salary Range $75,000-$100,000