Software Engineering Mgr- Banking - Site Reliability

Software Engineering Manager

PNC is seeking a Corporate Banking Client Interface Application Manager to lead the support, stability, modernization, and continuous improvement of critical payment platforms. This role will be responsible for leading the support, stability, modernization, and continuous improvement of mission-critical payment platforms supporting domestic, international, instant, and digital asset payments for the PINACLE Application/Platform.

Key Responsibilities:

• Manage and support enterprise payment applications and integrations.
• Lead a Global 24x7 Operation; manage distributed teams supporting critical systems around the clock.
• Provide after-hours operational leadership and on-call support.
• Oversee application releases, change management, production implementations, and disaster recovery testing.
• Establish monitoring, observability, and proactive issue detection capabilities.
• Develop automation solutions to improve operational efficiency and reduce manual intervention.
• Ensure compliance with enterprise architecture, security, audit, and regulatory requirements.

Stakeholder Management:

• Act as primary liaison between business stakeholders, payment operations, vendors, and technology teams.
• Communicate application health, risks, incidents, and strategic initiatives to senior leadership.
• Collaborate with external payment networks, vendors, and clearing organizations.

Required Technical

Skills:

• Core Technologies:
  Java / J2EE, UNIX / Linux, Oracle SQL and DB2, IBM MQ, NDM / Connect:
  
  Direct, Web Services (SOAP/REST APIs), CA7 Scheduling, Elastic Search, OBIEE / Oracle Analytics Server (OAS)
• Corporate Banking Applications:
  Java-based microservices, Open Shift Container Platform (OCP), MongoDB, Kafka, IBM MQ
• Monitoring and Operational Support:
  Application monitoring and alerting tools, Log analysis and observability platforms, Performance tuning and capacity planning, Incident, problem, and change management processes

Leadership Expectations:

• Lead geographically distributed support and engineering teams.
• Drive operational excellence and service reliability.
• Mentor team members and develop payment-domain expertise.
• Manage vendor relationships and technology roadmaps.
• Handle executive communication during critical incidents and major initiatives.
• Champion automation, modernization, and continuous improvement initiatives.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.