ServiceNow Enterprise Architect

Responsibilities

Kforce has a client that is seeking a Service Now Enterprise Architect in Denver, CO.

Summary:

This position will support the design and improvement of Service Now Enterprise Architecture, Demand Management, and technology intake processes. The consultant will help establish a structured and auditable framework for reviewing new technology requests, managing demand intake, aligning with CSDM standards, and supporting architecture review governance.

Key Responsibilities:

• Assess current Service Now Enterprise Architecture and CSDM configuration, including Business Applications, Business Capabilities, Service Instances, Technical Services, and related data models
• Develop and document an end-to-end intake process for new technology and service requests using Service Now Demand Management
• Define required intake data, review workflows, decision points, approvals, stakeholder ownership, and demand lifecycle processes
• Support Architecture Review Board activities by establishing technical review criteria, routing, prioritization, risk evaluation, reuse assessments, and demand disposition practices
• Recommend improvements for dashboards, reporting, decision records, demand tasks, stakeholder tracking, and Service Now data relationships
• Conduct scenario testing, UAT support, knowledge transfer, and process documentation
• Enterprise Architecture and CSDM Assessment with recommendations
• Demand Intake Process SOP and workflow documentation
• Architecture Review governance model and review criteria
• Service Now configuration and reporting recommendations
• Testing and validation support for intake and review scenarios
• Knowledge transfer, training materials, and final recommendations

Kforce has a client that is seeking a Service Now Enterprise Architect in Denver, CO.

Summary:

This position will support the design and improvement of Service Now Enterprise Architecture, Demand Management, and technology intake processes. The consultant will help establish a structured and auditable framework for reviewing new technology requests, managing demand intake, aligning with CSDM standards, and supporting architecture review governance.

Key Responsibilities:

• Assess current Service Now Enterprise Architecture and CSDM configuration, including Business Applications, Business Capabilities, Service Instances, Technical Services, and related data models
• Develop and document an end-to-end intake process for new technology and service requests using Service Now Demand Management
• Define required intake data, review workflows, decision points, approvals, stakeholder ownership, and demand lifecycle processes
• Support Architecture Review Board activities by establishing technical review criteria, routing, prioritization, risk evaluation, reuse assessments, and demand disposition practices
• Recommend improvements for dashboards, reporting, decision records, demand tasks, stakeholder tracking, and Service Now data relationships
• Conduct scenario testing, UAT support, knowledge transfer, and process documentation

• Enterprise Architecture and CSDM Assessment with recommendations
• Demand Intake Process SOP and workflow documentation
• Architecture Review governance model and review criteria
• Service Now configuration and reporting recommendations
• Testing and validation support for intake and review scenarios
• Knowledge transfer, training materials, and final recommendations

Scope:
This engagement focuses on Service Now Enterprise Architecture, Demand Management, CSDM alignment, intake processes, reporting, and architecture review governance.

• Five years of hands-on experience with Service Now architecture, Strategic Portfolio Management, Demand Management, Enterprise Architecture or Application Portfolio Management, CSDM, ITSM, service modeling, process design, and stakeholder facilitation is highly desired
• The preferred resource will have practical experience designing intake workflows, demand life cycles, review boards, approval or decision tracking, dashboards, business application and service instance modeling, and governance processes that avoid unnecessary customization while supporting auditability, reporting, and operational adoption

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note:

Pay is not considered compensation until it is earned,…