Sales​/Implementation Engineer - Strategic Solutions

Journey.

AI is a leader in secure, AI-driven customer engagement and identity orchestration. Our Zero Knowledge Network® Platform enables enterprises to verify identity, protect customer data, and deliver personalized experiences without exposing sensitive information.

Journey helps organizations reduce fraud, improve customer experiences, and protect sensitive information across contact center, customer experience, identity, payment, and digital engagement environments. We collaborate with leading technology providers to deliver integrated solutions addressing complex enterprise security and customer-engagement needs.

Journey.

AI is seeking a Sales Engineer – Strategic Solutions to lead the technical aspects of enterprise sales engagements from initial discovery through close and initial implementation.

This customer-facing role will work closely with Journey’s sales team, strategic partners, prospective customers, and internal technical resources to understand customer requirements, design appropriate solutions, and establish the technical and operational foundation for successful deployment.

The Sales Engineer will lead technical discovery, develop solution architectures, deliver product demonstrations, respond to technical and security requirements, and guide customers through evaluations, proofs of concept, and implementation planning. Following contract execution, this individual will remain engaged through initial implementation to ensure that the approved solution is accurately translated into a workable deployment plan and successfully transitioned to Journey’s implementation and customer-success teams.

The ideal candidate combines strong technical judgment with the communication and commercial awareness needed to guide complex enterprise opportunities. This individual must be comfortable engaging business executives, customer technology teams, security and compliance stakeholders, strategic partners, and implementation resources throughout the customer journey.

• Lead technical discovery sessions to understand customer objectives, workflows, systems, security requirements, integration needs, and success criteria.
• Translate customer requirements into solution designs incorporating Journey’s platform, partner technologies, and relevant third-party systems.
• Develop clear technical architectures, integration approaches, workflow designs, and implementation recommendations.
• Deliver product demonstrations tailored to each customer’s business needs, technical environment, and intended use cases.
• Explain complex technical, security, identity, payment, privacy, and artificial intelligence concepts in clear business terms.
• Partner with sales representatives to develop account strategies, qualify opportunities, address technical concerns, and advance deals through close.
• Work with strategic partner sales and technical teams to develop and present coordinated solutions to mutual customers.
• Serve as the primary technical contact during the sales process and build credibility with customer executives, architects, developers, security teams, compliance personnel, and operational stakeholders.
• Identify technical, security, integration, and implementation risks early in the sales process and develop practical plans to address them.
• Lead technical evaluations, workshops, pilots, and proofs of concept, including defining scope, responsibilities, timelines, success criteria, and final results.
• Prepare and contribute to proposals, statements of work, requests for proposals, security questionnaires, technical documentation, and customer presentations.
• Validate that proposed solutions can be delivered within Journey’s product capabilities, security standards, implementation resources, and commercial commitments.
• Coordinate with Product, Engineering, Security, Legal, Sales, and Customer Success to resolve technical questions and support customer decision-making.
• Support commercial discussions by clarifying solution scope, implementation assumptions, dependencies, and technical requirements.
• Maintain accurate records of customer requirements, solution decisions, technical risks, commitments,…