ServiceNow Engineer

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

The Service Now Engineer is responsible to contribute to technical aspects of IT solution delivery, strategic planning, and operational excellence. They are responsible for managing the overall health of the technology ecosystem, and will manage and implement solutions that meet business needs, and support the overall IT Strategy. In partnership with architecture, they provide technical guidance with cross-organizational input and in accordance with business unit objectives.

They consult to business managers, architecture and security teams to drive cross-awareness of business needs and opportunities. They bring innovative solutions to the business line by leveraging their technical expertise. They identify and implement continuous improvement over cost, operation, and functionality of the solutions in their domain.

Design, develop, configure, test, and deploy Service Now solutions utilizing platform best practices.

Develop and maintain custom applications, workflows, integrations, and platform enhancements.

Implement scalable and supportable solutions that minimize technical debt and maximize platform value.

Participate in architecture reviews, code reviews, and solution design activities.

Design and develop Service Catalog items, Record Producers, Knowledge workflows, and automated fulfillment processes.

Build workflow automation leveraging Flow Designer, Integration Hub, and other Service Now capabilities.

Support Employee Center and self-service initiatives to improve employee experience.

Design and support integrations using REST APIs, SOAP APIs, Integration Hub, middleware platforms, and enterprise integration patterns.

Ensure integrations meet enterprise security, governance, and operational standards.

Support API lifecycle management and reusable integration services.

Support production incidents, problem investigations, and root cause analysis activities.

Participate in platform upgrades, patches, release management, and operational support activities.

Monitor platform health, performance, reliability, and service availability.

Drive continuous improvement initiatives across the platform.

Seven years of related functional experience.

Bachelor's degree in Technology, Science, Business or related field, or 4 years of experience equivalent to the position.

Excellent communication skills, effective with varying organizational levels and skill set, and able to translate between technical and non-technical concepts.

Excellent Relationship Management and collaboration skills, with a track record of working as one team cross-organizationally to drive inovation and business results.

Experience managing the lifecycle of technical solutions.

Deep Subject Matter Expertise within the respective system domain products, platforms, processes and architecture.

Broad general knowledge of technology architecture, infrastructure, network, security and software principles and models.

Experience working in partnership with internal and external vendors.

Proven analytical, problem-solving and troubleshooting skills.

Extensive knowledge of future technology trends within area of expertise.

Demonstrated leadership on technical aspects of large scale projects.

Experience with delivery methodologies (Waterfall, Agile, Scrum) and operational models (ITIL).

Experience and understanding of core IT Service Management functions, such as Change Management and Incident Management.