IT Desktop Support Technician

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

The City and County of Denver offers a competitive salary commensurate with education and experience. New hires are typically brought into the organization between $26.84 - $33.55/hour. We also offer generous benefits for full-time employees which include but are not limited to: A guaranteed life-long monthly pension, once vested after 5 years of service 457B Retirement Plan 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year Competitive medical, dental and vision plans effective within 1 month of start date

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days. In this position you can expect to work on site at the Wellington

E. Webb Municipal Office Building, 201 W Colfax Ave, Denver, CO 80202 in-office and be out in the field as needed. You will be expected to drive to City and County office locations for service calls.

Technology Services (TS) is the central information technology department for the City and County of Denver. The agency provides technology infrastructure, development, support, and solutions to all city departments; management of 911 system communications and Denver’s 311 non-emergency contact center; public, educational, and government television operations; and oversight of digital transformation. The Infrastructure and Operations Division oversees the engineering and maintenance of city technology infrastructure, data storage, and networks.

The division provides voice system and end-user device support, Computer Aided Dispatch (CAD) support to Denver 911, and communication and voice radio systems management for first responders and other city agencies. As an IT Desktop Support Technician II, you will provide day-to-day technical support for desktop hardware, software, peripherals, and user requests. You will address routine incidents, assist with user setup, and support common technical issues to ensure smooth operations across City locations.

This position enables Senior Technicians to focus on advanced troubleshooting and complex incident resolutions. As the IT Desktop Support Technician II, duties will include:

• Install, configure, and maintain desktop hardware, software, and peripherals.
• Respond to service tickets, calls, and chats for basic technical support needs.
• Troubleshoot common desktop, software, and connectivity issues.
• Assist with user onboarding and workstation preparation.
• Provide clear communication and customer service to reinforce proper computer use and City policies.
• Assist with office moves, including moving, connecting, and setting up IT equipment.
• Support inventory tracking and equipment updates in Service Now.
• Document work performed in tickets and follow established procedures.
• Perform all necessary tasks related to IT support for assigned tickets supported locations.
• Travel to various City locations as needed to perform support activities, using City fleet vehicles when required.
• Work collaboratively with senior technicians and other teams as needed.
• Collaborate and work effectively as part of a team, including attending team meetings, participating in cross-team discussions, and completing regular check-ins with your manager.

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. Our ideal…