CCD Lab Assistant -Study

Title

CCD Lab Assistant Work-Study

Workstudy

Community College of Denver

Academic Affairs

CCD Science, Technology, Engineering and Mathematics Pathway

Auraria Campus

19.29

Provide a workplace environment that encourages interpersonal skills, networking, and career growth for staff, faculty, and students who wish to expand and improve their prospects in an IT and Computer Science Setting.

• Opening
  • Check Classroom readiness
  • Communicate with all faculties to ensure their classroom/activity/visual-aid needs are met
  • Ensure Classrooms and lab have supplies
• During the Day
  • Monitoring 2-6 activities
  • All equipment needed
  • Double Coverage to ensure there’s enough help for walk-in student tutoring
  • Set up lab equipment/environment
  • Remote Tutoring
  • Using Webex
  • Using Discord
  • Maintain organization and cleanliness
  • Report any equipment failure
  • Issue IT tickets
• Closing
  • Shut down all machines
  • Classrooms are cleaned
  • Classrooms are locked
  • Computer Lab is cleaned

Networking, problem solving ,and programing

Must be enrolled in 6 credit hours, and have financial aid award. Basic knowledge of computers usage and trouble shooting

Basic knowledge of computer's hardware-based , software and networking

• Basic troubleshooting of classroom/lab equipment and computers
• A/V and visual-aid setup and readiness
• Ticketing workflows (creating clear IT tickets, documenting, and escalating issues)
• Remote support using Webex and Discord (virtual tutoring, screen sharing, basic tech triage)

• One-on-one and small-group tutoring (in-person and remote)
• Explaining concepts clearly and adapting to different learning styles
• Assessing student needs and prioritizing help during walk-ins

• Opening/closing procedures, security (lock-up), and shutdown protocols
• Classroom/lab readiness checks and environment setup
• Inventory and supplies management; maintaining organization and cleanliness
• Lab equipment setup and basic safety/handling practices

• Proactive communication with faculty about classroom/activity needs
• Coordinating double coverage and hand-offs with teammates
• Clear written and verbal updates, including concise incident reporting

• Monitoring 2–6 concurrent activities and triaging requests
• Balancing scheduled tasks with walk-in demands
• Staying calm and effective under time pressure

• Frontline service mindset for students and faculty
• Empathy, patience, and de-escalation during peak times
• Reliability, attention to detail, and accountability
• Computer information systems
• Computer science