Senior Technical Writer

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.

We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

We're looking for a Senior Technical Writer to join our extraordinary documentation team at Ping Identity. Reporting to one of the Technical Documentation Managers, you'll be working on documentation for one or more products in Ping Identity’s portfolio for various audiences within a Docs-as-Code environment. This role is open to remote or hybrid (Denver, CO or Austin, TX) candidates in the United States.

You will:

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
• Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and Dev Ops
• Investigate, research, and learn our products and the standards they depend on
• Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
• Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.
• Work with Ascii Doc in a Docs-as-Code authoring and publishing environment using Git Hub
• Follow the software development lifecycle process closely to anticipate and ascertain documentation needs
• Provide constructive structural and technical edits for writers or developer-contributed content.

You have:

• Prior experience or exposure to software development, including familiarity with Agile development methodologies
• Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
• Demonstrated ability to proactively explore unreleased features, test early-stage software, and gather insights independently while engaging with engineering teams
• Experience using markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs)
• Experience with Jira and Confluence or similar project management platforms
• Experience using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide checking
• Understanding of how documentation sites are built and published (Jenkins, Antora)
• Demonstrated ability to collaborate effectively face to face and remotely
• Provided constructive structural and technical edits for writers or developer-contributed content
• A dual-audience mindset, with the ability to craft engaging, user-friendly content for humans while structuring documentation for seamless consumption by AI tools, search engines, and coding assistants.

You have the advantage if you have experience:

• Working in a Docs-as-Code environment
• Building, installing, configuring, and debugging client and server software
• Documenting identity and access management applications for power users
• Documenting for a developer audience, especially API documentation
• Simplifying complex content
• Adapting and demonstrating a willingness to learn new technologies and tools
• Writing and…