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Senior Escalation Engineer: AI-Driven Tech Troubleshooter
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-08-30
Listing for:
Zoom
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
AI Engineer (Applied/Software)
Job Description & How to Apply Below
Zoom is seeking a Senior Service Engineer to own complex customer escalations, diagnose issues across web services, APIs, and SDKs, and deliver effective resolutions. You will work with Support, Product, Platform, and Engineering, leveraging AI tools to improve diagnostics and automate tasks.
The role blends hands-on coding with cross-functional collaboration in a structured hybrid environment. The ideal candidate has 5+ years in technical roles, a BS in CS or related field, and proficiency in
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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