Content moderator - EdTech

Role Overview & Mission

Securly On-Call As a member of the Securly On-Call team (formerly Securly 24), you are the critical human intelligence that powers our safety mission. Reporting to the Director of Student Safety, you play a vital role in reviewing online activity recognized and “flagged” by Securly’s AI as potentially harmful to students. You will work in tandem with our award-winning technology to perform thorough risk assessments, distinguishing between curiosity and crisis, and executing critical communication protocols to alert school safety teams.

This is a high-impact, remote-first role requiring a mission-driven mindset to support student well-being in real-time.

Location : 100% fully Remote (candidates must live in US or UK based) Shift Hours :
Monday - Friday 7-3 Central US Time (some flexibility possible)

• Life‑Saving Response – Our analysts notify school personnel of extreme risk situations—including potential self‑harm, suicide, or violence—within 5 min or less.
• Beyond the AI – You will conduct deep‑dive analyses of student activity history to provide schools with the critical context needed for effective, life‑saving interventions.
• 24/7 Protection – Safety never sleeps. Our team provides a watchful eye whenever schools need us most, whether during the school day, after hours, or 24/7/365.
• See Your Impact – Watch this Playlist of Analyst Testimonials to hear directly from our team about the profound impact this role has on student lives.

Securly is the market leader in AI‑powered student wellness and safety solutions, protecting over 20M students across 20,000+ schools worldwide. Our technology has analyzed over 10B activities to help keep students safe, secure, and ready to learn. We operate with the scale of a tech giant and the agility of a startup, combining innovation, data, and compassion to solve real problems.

• 2,000+ student lives saved.
• Named to the 2026 GSV 150, honoring the world’s top 150 companies driving growth and innovation in digital learning.
• Repeatedly recognized as a Top Place to Work and for EdTech Product of the Year.
• Named to TIME's World's Top EdTech Companies of 2026.

We are a fully remote, people‑first organization built on trust and accountability. Our engagement data far exceeds global benchmarks: 82% employee engagement (vs. 73% global). 94% of employees are proud to work for Securly (vs. 81% global). 91% rate manager effectiveness as high (vs. 77% global).

• High‑Impact AI Support – Support Securly’s student safety AI suite by accurately reviewing and categorizing potentially harmful online activity.
• Safety Protocol Mastery – Execute complex communication processes with the Student Safety Group to proactively prevent harm and promote student well‑being.
• Queue & Metric Excellence – Maintain consistent ownership of the online alert queue, meeting rigorous goals for response time, documentation accuracy, and resolution quality.

• 30 Days – Complete comprehensive training on Securly’s AI safety suite, emergency communication protocols, and internal support software.
• 60 Days – Independently manage the live alert queue while maintaining high accuracy in identifying harmful vs. non‑harmful content.
• 90 Days – Master all emergency escalation workflows; independently manage communications with school districts via email and phone.
• 6 Months – Identify recurring student behavior patterns or emerging digital trends and contribute improvements to internal safety documentation.
• 12 Months – Serve as a trusted subject matter expert; consistently meet or exceed expectations and provide insights to evolve safety technology.

• Incident Analysis – Review potentially harmful online activity flagged by AI and decide on appropriate intervention levels.
• Crisis Response & Communication – Manage emergency protocols and communicate with school districts via email or phone to prevent harm.
• Operational Queue Management – Actively monitor the real‐time online queue to ensure no critical incident is missed.
• Data & Documentation…