Technical Delivery Lead — AI Platforms & Enterprise Automation

Delivery Manager III

We are seeking a high-performing, deeply technical, and exceptionally self-reliant Technical Delivery Lead to drive the execution of core automation and artificial intelligence initiatives within our Application Infrastructure and Operations (AIO) team. Acting as a Technical Lead, this hands-on, high-impact position requires a strong technical baseline combined with master-level stakeholder management. The ideal candidate will operate with high autonomy, orchestrating multiple cross-functional teams using Dev Ops and Site Reliability Engineering (SRE) principles.

You will own the day-to-day coordination, milestone tracking, and operational delivery of critical AI, vulnerability mitigation, and infrastructure automation streams, ensuring leadership is updated with strategic, high-level visibility.

• Orchestrate "Ask Oppy" Delivery:
  Serve as the primary operational driver for "Ask Oppy"—our Agentic AIOps Orchestrator—managing timelines, cross-team dependencies, integration of developed code blocks, and delivery milestones utilizing Google Cloud Vertex AI and Model Context Protocol frameworks.
• Drive Core Automation & Self-Healing Solutions:
  Directly oversee and unblock critical cross-team infrastructure operations programs, including end-to-end password reset automation initiatives and Dynatrace monitoring, alerting, and self-healing automation workflows.
• Advance I&O AI Initiatives:
  Manage execution timelines for specific Infrastructure and Operations (I&O) AI projects, aligning engineering output with broader organizational goals to ensure system resilience and reduce user impact.
• Observability & Pipeline Standardization:
  Design, implement, and automate CI/CD pipeline guardrails and observability standards across multi-cloud environments using enterprise tools like Dynatrace, Splunk, and Cloudwatch to proactively prevent downtime.
• System Testing, Validation & ETL Oversight:
  Define, organize, and execute end-to-end performance testing and data integrity validation, including Snowflake and ETL pathways, ensuring newly configured technical solutions meet strict performance benchmarks prior to production launch.
• Unified Support & Intake Integration:
  Lead the technical implementation and workflows for unified support systems, leveraging IT Service Management (ITSM), ITIL, and Lean frameworks to turn operational workflows into repeatable, automated ticketing and platform solutions.
• Vulnerability Tracking & Security Solutions:
  Formulate, integrate, and deploy standardized vulnerability tracking workflows and automated remediation frameworks across the portfolio to ensure infrastructure systems meet strict enterprise security compliance.
• Cross-Functional Orchestration:
  Harmonize diverse engineering, application support, and data teams; manage resource dependencies; navigate competing technical priorities; and drive strict accountability across separate technical units to meet consolidated timeline goals.
• Autonomy & Communication:
  Establish highly efficient, concise reporting cadences for leadership. Anticipate bottlenecks, clear roadblocks independently, and distill complex, multi-team technical statuses into clear, actionable executive updates.

• Education:
  
  Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience:
  
  7+ years of experience leading complex technical projects, product delivery, infrastructure rollouts, or software delivery within a global or multi-regional enterprise IT environment.
• Technical Literacy:
  Proven hands-on experience working with enterprise monitoring and observability tools (e.g., Dynatrace, Splunk, Cloudwatch), CI/CD pipeline automation, and AI/ML deployments.
• SRE & Dev Ops Mindset:
  Deep familiarity with Site Reliability Engineering (SRE) practices, automated testing, cloud automation framework