Servicenow Architect

Position Summary

We are looking for an experienced and highly skilled Service Now Architect to design, develop, and implement enterprise-grade Service Now solutions across multiple modules. The ideal candidate will have extensive hands-on experience with Service Now architecture, integrations, platform governance, and solution design, while working closely with clients and internal development teams to deliver scalable and secure solutions.

This role requires a self-driven professional with excellent problem-solving, stakeholder management, and communication skills who can work independently as well as collaboratively in a fast-paced project environment.

Solution Architecture & Platform Design

• Define Service Now architecture, solution design, and technical standards across multiple Service Now modules.
• Translate business requirements into scalable, secure, and maintainable Service Now solutions.
• Design end-to-end Service Now implementations aligned with business and technical objectives.
• Ensure platform performance, security, governance, and adherence to Service Now best practices.

Service Now Development & Technical Leadership

• Lead development and customization activities across various Service Now modules.
• Review configurations, customizations, workflows, scripts, and integration designs to ensure quality and scalability.
• Provide technical guidance on JavaScript, Glide APIs, Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
• Mentor and support Service Now developers through code reviews and technical direction.

Integrations & Platform Capabilities

• Design and implement integrations using REST APIs, SOAP APIs, Integration Hub, MID Server, and Service Graph Connectors.
• Manage CMDB, Discovery, ITAM, and Service Mapping implementations.
• Support integrations with third-party enterprise applications and cloud platforms.

Client & Stakeholder Management

• Interact directly with customers to gather requirements, provide technical recommendations, and ensure successful project delivery.
• Conduct technical workshops, architecture discussions, solution demonstrations, and estimation sessions.
• Track project deliverables, manage technical risks, and ensure deadlines are met.

• 8+ years of experience in Service Now development and architecture.
• Experience working as a Service Now Architect or Technical Lead on enterprise implementations.
• Strong expertise in multiple Service Now modules, including:
• ITSM
• ITOM
• SPM
• GRC / IRM
• CMDB & Discovery
• ITAM
• HRSD
• CSM
• Sec Ops
• Service Portal / Employee Center
• Strong knowledge of Service Now architecture, data model, security framework, and platform capabilities.
• Hands-on experience with Service Now integrations, APIs, Integration Hub, and MID Server.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and stakeholder management experience in client-facing environments.

• Service Now Certified System Administrator (CSA).
• Service Now Certified Implementation Specialist (CIS) certifications in relevant modules.
• Additional Service Now certifications in ITSM, ITOM, HRSD, CSM, GRC, or SPM are an advantage.
• Experience in enterprise digital transformation and Service Now platform modernization projects.

• Self-motivated and accountable with the ability to manage multiple priorities.
• Strong leadership and mentoring capabilities.
• Excellent client communication and presentation skills.
• Ability to work independently and collaboratively in agile project environments.