Support Specialist

Job Overview:

We are seeking an experienced Onsite IT Support Technician to provide comprehensive Workplace and Meeting Room support services at Beazley sites. The technician will be responsible for ensuring timely incident response, effective troubleshooting, compliance with security requirements, and delivering high levels of customer satisfaction.

• Ensure timely arrival at Beazley sites to address reported issues.
• Perform effective troubleshooting and resolution of Workplace and Meeting Room incidents.
• Maintain comprehensive documentation of all issues, actions taken, and resolutions.
• Record accurate logs of time spent on-site.
• Comply with Beazley site-specific physical security requirements and all applicable safety measures.
• Deliver high levels of customer satisfaction through prompt, professional, and effective service.
• Provide designated day site visits and dispatch support on a Next Business Day basis during local business hours within the respective country.
• Collaborate closely with Infosys and Beazley engineers to ensure efficient incident resolution.
• Adhere to established incident escalation and communication procedures.
• Ensure supplier resources are appropriately trained, authorized, and equipped to perform onsite services safely.

• Stock checks and inventory validation.
• Basic onsite device support including installation, testing, and accessory/connectivity troubleshooting.
• Laptop builds and device wiping (subject to Beazley providing the approved Device Wiping Tool).
• Meeting room and printer health checks.
• Coordination and organization of device shipping.
• Execution of routine visit tasks including desk checks, video conferencing device checks, and Wi‑Fi connectivity validation.

• Proven experience in onsite IT support or field services.
• Strong troubleshooting skills for end‑user devices and meeting room technologies.
• Basic networking knowledge (Wi‑Fi validation, connectivity troubleshooting).
• Experience handling asset management and inventory processes.
• Ability to follow security and safety compliance standards.
• Excellent communication and customer service skills.
• Ability to work independently and manage Next Business Day dispatch requirements.