Technical Account Manager

Who We Are:

Delve Deeper is a performance media agency dedicated to helping clients grow their customer base by integrating the power of tech and data into media. We operate as one high-functioning team, driven by our professional “Fire in the Belly,” and a shared passion for delivering exceptional value. Our focus: delighting clients and creating an engaging, growth-focused environment for our team.

We offer services across digital marketing management, first-party data science and consulting, and adtech/martech systems integration and reselling—at a global scale. Our strength lies in connecting the dots between data, technology, and media. We help our clients identify their superfans, deterministically find more of them, and convert them online in the most efficient way possible.

Delve Deeper has been recognised as one of Built In Colorado’s “Best Places to Work” for four consecutive years. Our culture emphasizes continuous professional development, meaningful impact, and a strong commitment to supporting our team—through self‑care, family, community, and career growth. As a privately owned company, we move quickly and purposefully, avoiding red tape and paving a clear path for passionate professionals.

You are a client‑focused technical expert who enjoys translating complex advertising technology into practical solutions and measurable value. You are naturally curious, analytical, and comfortable digging into platforms, troubleshooting issues, and designing solutions that meet each client’s unique needs.

You build trust easily with both technical and non‑technical stakeholders and can communicate complicated concepts in a clear, approachable way. You are proactive, highly organized, and able to manage multiple accounts, projects, and priorities without losing sight of the details. Above all, you are motivated by helping clients adopt technology successfully, solve meaningful challenges, and get more value from their partnership with Delve Deeper.

This is a hybrid position based in our Louisville, Colorado, office. Team members work in the office Tuesday through Thursday and remotely on Mondays and Fridays. Candidates must live within a commutable distance of the office or be willing to relocate.

Technical Account Managers are the client’s trusted partner and advisor; supporting them to capture the full value of the licensed products and expertise  encompass the desire to understand how technology works and how you can use it to add value, bring challenges, with many chances to learn new tools and design custom solutions to help shape an ever‑changing industry. Working with a mix of brand and agency clients you will identify opportunities for account growth, promote technology adoption, and lead customer satisfaction.

• Serve as the subject matter expert across partner platforms (DV360, CM360, SA360, Amazon DSP, TTD, and other emerging tech) to guide clients on platform architecture, feature adoption, and performance optimization.
• Drive end-to-end client onboarding and account transitions, overseeing license seat creation, billing enablement, initial platform configuration, and operational go‑live.
• Diagnose and resolve complex technical blockers, serving as the primary liaison between clients, internal teams, and platform vendor support (e.g., Google, Amazon) for bug escalations and integrations.
• Partner with Partner Managers on QBRs and strategic account planning to uncover commercial opportunities for Delve’s broader technology stack and service offerings.
• Develop tailored implementation playbooks, solution guides, and interactive training sessions (webinars/workshops) to upskill clients from beginner to advanced levels.
• Track…