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Head of Customer Advocacy & Enterprise Incident Command
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-09-07
Listing for:
Calix
Full Time
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Consultant
Job Description & How to Apply Below
Calix seeks a Director of Advocacy Operations & Enterprise Incident Management to lead a unified advocacy organization focused on protecting customer experience and business operations during periods of risk or disruption.
The role oversees enterprise incident command, executive escalations, critical account recovery, customer action plans, and operational governance across product, engineering, security, IT, services, legal and sales to drive fast resolution and systemic improvement.
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