Business Technology Mgr Sr Incident Management

CO Salary Range: USD  -  per year

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Business Technology Manager Sr. within PNC's Information Technology's Site Reliability Engineering Center (SRC) you will work from one of PNC IT Hubs:
Denver, Colorado;
Phoenix, Arizona;
Cleveland, Ohio;
Pittsburgh, Pennsylvania;
Birmingham, Alabama; or Dallas, Texas.

As a Business Technology Manager Sr.

- Incident Management, you will lead and develop a team of Technology Major Incident Managers responsible for coordinating the recovery of critical technology incidents. This highly visible role combines people leadership, executive communication, and operational oversight, partnering with technical teams and business leaders to drive effective incident resolution, restore services quickly, and continuously improve incident management processes across the organization.

This role primarily operates during weekday business hours, typically between 8:00 AM and 5:00 PM, with flexibility in scheduling. You will lead a globally distributed, shift-based team that provides 24x7 incident management coverage and may be required to provide leadership support during critical incidents and escalations outside of normal business hours.

You will operate in a fast-paced, dynamic environment driven by 24x7 operational events. Each day presents new challenges and priorities, requiring the ability to quickly shift focus between leading critical incident recoveries, driving process improvement initiatives, partnering with Risk and Audit on lessons learned, engaging with senior technology leaders, and overseeing problem management activities.

In this role, you will leverage your leadership, decision-making, and problem-solving skills to guide teams through complex situations, collaborate with service partners, and communicate effectively with senior technology leaders, including PNC's most senior executives.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Provides solutions for IT and business management on applying technology to strategic business opportunities, planning and implementation of cross-functional applications.
• Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet complex business requirements.
• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.
• Manages the consulting services and communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction.
• Manages the analysis & elicitation of complex client requirements, and the transformation of requirements into functional/non-functional requirements.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving,…