CMDB Implementation Specialist

CMDB Implementation Specialist About Blue Rose Consulting Group

Blue Rose Consulting Group is a mission driven federal contractor dedicated to delivering innovative solutions that support our clients and the communities they serve People First Mission Always We believe exceptional outcomes start with exceptional people and we are committed to building teams where talented professionals can grow contribute and make a meaningful impact

Blue Rose Consulting Group is seeking an experienced CMDB Implementation Specialist to provide enterprise scale configuration management expertise in support of business driven CMDB planning organizational alignment Configuration Item CI modeling governance and best practice implementation The CMDB Implementation Specialist will work across Application Owners IT Operations Security Architects Platform Administrators and other stakeholders to define CMDB requirements establish data models and relationships develop governance processes support integrations improve data quality and drive effective CMDB adoption across the organization This role requires strong enterprise ITSM and CMDB experience proficiency with Service Now CMDB automated discovery and CSDM and the ability to communicate effectively between business and technical teams

Elicit stakeholder needs across Application Owners IT Operations Security and other stakeholder groups Identify required Configuration Items CIs critical attributes and inter CI relationships Document business requirements into clear functional and non functional artifacts including use cases user stories and acceptance criteria Analyze existing data sources and identify gaps inconsistencies and migration challenges associated with moving data into the CMDB

Define CMDB classes and attributes including servers applications databases enumeration values and ownership fields Work with Architects and Platform Administrators to establish appropriate CMDB structures Establish relationships such as runs on connects to and is composed of to accurately represent the environment Normalize and standardize data to enforce CMDB consistency

Map CMDB related processes including Incident Change Problem and Asset Management to ensure the CMDB effectively supports these workflows Define data governance policies for data ownership data entry updates and data quality assurance Specify integration requirements with discovery tools ticketing systems and monitoring platforms Support correct and automated data flows into the CMDB

Define data quality rules and metrics to measure accuracy and completeness Establish monitoring and remediation processes for CMDB data quality Plan and conduct User Acceptance Testing UAT with business users Design test cases to validate functional requirements and expected value

Identify reporting requirements and dashboards that provide environment insights decision support and compliance monitoring Define CMDB enabled Key Performance Indicators KPIs Support operational measurement using metrics such as Mean Time to Resolution MTTR and change success rates

Develop training materials and documentation for CMDB user groups Deliver training sessions to support adoption and user proficiency Provide ongoing support and clarification regarding CMDB functionality and data usage

Facilitate workshops to gather requirements resolve conflicts and build consensus Lead stakeholder discussions and cross team alignment sessions Translate between business and technical teams to ensure concepts requirements and outcomes are clearly understood across groups

Must be a US Citizen
10 years of overall information technology experience5 years of enterprise ITSM CMDB andor Configuration Management experience

Demonstrated expertise inCMDB planningCMDB modelingCMDB governance

Data quality frameworks

Designing CI classes and relationshipsCI lifecycle management for complex organizations

Ability to lead workshops stakeholder discussions and cross team alignment sessions

Strong understanding of service mapping principles and organizational CMDB ownership models

Proficiency with

Service

Now CMDBAutomated DiscoveryCSDMExcellent analytical communication documentation facilitation and standards development capabilities

Experience working within large federated or regulated environments

Able to obtain Customs Border Protection Background Investigation

ITIL v4 or v5 certification

Prior federal contracting environment experience

Experience with Enterprise ArchitectureIT Operations Data Governance

Bachelors degree or 4 years of additional experience as a substitute

Masters degree or 2 years of additional experience as a substitute

At Blue Rose youll have the opportunity to apply your CMDB…