IT Support Specialist

Description

We are inspired Placemakers who enhance the built environment with a focus on brand and culture. Across multiple studios, Elements provides a comprehensive portfolio of products and services for the interior built environment. We combine our interiors expertise with construction capability and the collaborative, cross-functional process of human-centered design. This holistic approach to the built environment creates a seamless experience and exceptional results for our clients.

This position sits on our IT team, which supports every Elements studio and entity from one shared group. We run a modern, well-tooled environment and support employees across multiple locations and time zones, and we are actively rolling out AI capability across the business. It is a collaborative, high-trust team where you will own real work early, have direct access to leadership, and see the impact of what you do across the entire company.

we before me | stay curious | know your impact | bring it | own your craft | enjoy the ride

As an IT Support Specialist, you will be on the front line of technology support across Elements, helping keep our people and systems running smoothly. You will manage the day-to-day helpdesk queue, troubleshoot hardware, software, network, and access issues, and serve as the first responder to incoming security alerts. It is a high-visibility role with real ownership: the people you support are designing, selling, and delivering our projects, and how quickly and effectively you get them back to work has a direct impact on their day.

You will work alongside experienced IT professionals who are invested in helping you grow while gaining hands‑on exposure to a wide range of technology beyond a typical helpdesk role, from cloud identity and security to business systems and AV. Through training, mentoring, and hands‑on experience, you will have opportunities to expand your skills and grow your responsibilities over time.

• Manage the day-to-day helpdesk queue from intake and prioritization through resolution, diagnosing hardware, software, network, and access issues and escalating with clear context when an issue requires additional support.
• Serve as the first responder to incoming security alerts, resolving issues where possible and escalating those that require deeper investigation.
• Manage onboarding and offboarding end to end, including device builds and imaging, account provisioning and deprovisioning, application access, software installation, and license assignment.
• Deliver IT orientation for new hires and ongoing training and support for teams and individuals across the company.
• Provide first-tier support and day-to-day administration across Active Directory, Entra , and Microsoft 365, including user and group management, password and account support, licenses, shared mailboxes, Teams, file permissions, and access requests.
• Maintain accurate asset records for laptops, peripherals, mobile devices, and conference room equipment, and manage the laptop refresh cycle.
• Support conference room and event technology across roughly 20 rooms, including AV setup for client visits, tours, executive sessions, and company events.
• Support company technology projects and broader IT initiatives, including device rollouts, workspace and showroom technology upgrades, infrastructure, security, AV, AI, and onboarding for teams joining Elements.
• Document IT procedures and build self‑service resources to make information easy to find and help resolve recurring issues at the source.

• 2+ years of experience in IT support, helpdesk, or a related role, with strong troubleshooting skills across hardware, software, network, and access issues.
• Hands‑on experience supporting both Windows and macOS in a business environment.
• Working knowledge of Active Directory, Entra , and Microsoft 365 administration, including user and group management, accounts, access permissions, licenses, and mailboxes.
• Foundational understanding of cybersecurity best practices and basic networking concepts; exposure to endpoint security, conference room AV, device…