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Service Desk Analyst II - Front‑Line IT Support & ITSM
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-09-09
Listing for:
Socket.dev
Full Time
position Listed on 2026-09-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Mercer Advisors is seeking a Service Desk Analyst II to provide front-line technical support, document issues, and troubleshoot within ITSM best practices. The role emphasizes customer service, teamwork, and problem solving in a professional office environment.
Responsibilities include handling software, hardware, and connectivity issues; onboarding new hires; enforcing security policies; maintaining inventory; and updating knowledge bases. Some non-business hour support may be required.
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