IT Support Engineer Job Denver area,Colorado USA,IT/Tech

Position: IT Support Engineer Based)

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. At Greystone Technology, a New Charter Company, we are seeking a Technical Engineer (in other companies thi is person could hold the title of Jr. Systems Administrator, Tier 2 Support Engineer, Desktop Support Engineer) to provide responsive technical support and resolve day-to-day IT issues for our Managed Services clients.

This role is ideally hybrid out of our Denver, CO office; however, candidates located elsewhere in Colorado will also be considered. Regular travel to local client locations may be required based on client needs.

Core Responsibilities

Diagnose, troubleshoot, and resolve technical issues for Managed Services clients
Manage support tickets and maintain accurate client documentation in accordance with established service delivery processes
Respond to client requests within established Service Level Agreement (SLA) expectations, including a target response time of 30 minutes
Follow up with clients to confirm technical issues have been fully resolved
Work toward a goal of six hours per day or 30 hours per week of client-attributed work and consistent 75% utilization
Escalate technical issues to the appropriate consultants when additional expertise is required
Independently learn and adapt to clients’ evolving systems and technology environments
Travel to local client locations on a daily or weekly basis depending on client needs
Collaborate across service lines and departments to provide clients with a seamless support experience
Build trust and credibility with end users through responsive, empathetic, and effective technical support

Required Skills, Experience, and Attributes

1+ years of experience in an IT help desk, desktop support, or similar technical support environment
Experience troubleshooting and supporting Microsoft technologies e.g. Microsoft 365, Active Directory, and current Windows operating systems
Fundamental understanding of networking technologies and concepts e.g. TCP/IP, DNS, DHCP, LAN/WAN, VPNs, and internet connectivity
Ability to diagnose, troubleshoot, and resolve common end‑user technical issues e.g. password resets, break/fix issues, and software installation and configuration
Ability to install, diagnose, troubleshoot, and support peripheral devices e.g. printers, scanners, monitors, and other peripherals
Strong client‑service skills with an empathetic approach to problem solving
A positive and professional demeanor
Curiosity about technology and motivation to learn independently
Ability to work effectively with directed autonomy

Preferred Skills, Experience, and Attributes

Understanding of standard IT security practices e.g. virus remediation, firewalls, and phishing‑related issues
Familiarity with backup and disaster recovery concepts
Knowledge of Apple technologies, including Mac OS and iOS troubleshooting
Experience working for a Managed Service Provider (MSP) or in a comparable multi‑client support environment
Experience using an IT ticket management system
Strong service orientation and professional confidence
Receptiveness to feedback and an ability to learn from experience

Some of the things our team members enjoy, include:

Competitive wages
The salary range is expected to start between $60,000-$65,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer contributions
Maternal and paternal leave
Very generous paid time off program that is unique to the IT industry
Sustainable work‑life balance and flexibility
Yearly work anniversary rewards
Fun company events, including chili cook‑offs, annual company photoshoot, monthly happy hours, cup in hand kickball league, and more!

Who We are:

At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small‑to‑medium sized businesses in 10+ industries across North America, and we deliver best‑in‑class technology solutions to propel our clients into the…