IT Administrator

Description

The primary function of the IT Administrator is to support multiple office locations in a Windows focused environment. Responsible for managing and troubleshooting across a wide range of systems, users, and devices. $25.00-$30.00 per hour. M-F 8:30 am-5:00 pm.

include the following. Other duties may be assigned.

• Administer and support Microsoft Windows-based systems, servers, and desktops.
• Manage user accounts, permissions, and group policies in Active Directory.
• Perform routine maintenance, updates, and backups of IT infrastructure.
• Provide first and second-level support to end users—hardware, software, and network troubleshooting.
• Monitor system performance and respond to alerts and incidents promptly.
• Assist in onboarding/off-boarding of employees with proper IT access and setup.
• Maintain documentation of systems, procedures, and configurations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability preferred. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The ideal candidate possesses one to three years’ IT or customer support experience working within a Support Desk environment providing tier 1 technical support in a corporate environment.
• Associate degree or bachelor’s degree in related field preferred;
  High School diploma or GED required.
• Qualified applicants must be customer-oriented and motivated with excellent oral and written communication skills.
• Problem solving and organizational skills and ability to prioritize and manage multiple tasks and deadlines.
• Ability to organize and prioritize job projects and requirements.
• Ability to keep abreast of product applications and technology trends.
• Excellent analytical/troubleshooting skills.
• Ability to work independently and take ownership for tasks from beginning to completion.
• Experience with Cloud Based ERP systems.
• Solid knowledge of Microsoft Windows operating systems (desktop & server).
• Experience with Active Directory and Group Policy.
• Understanding of basic networking (IP, DNS, DHCP, VPN).
• Ability to pass background check and drug screen.

Ability to write routine reports and routine correspondence.

Ability to effectively communicate with employees to make an accurate assessment of employee needs.

Ability to perform basic mathematical calculations required to accurately complete assigned tasks.

Advanced computer skills including Microsoft Office, Active Directory, Apple & Android Devices, Windows Servers, and Networking Equipment.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or technical formats. Ability to use sound judgment and problem-solving skills to analyze employee technical problems and to recommend the proper course of action. Ability to organize and prioritize job projects and requirements.

The attendance demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Attendance is required Monday through Friday 6:30 A.M. to 6:00 P.M. or within normal business hours as established by department management.…