IT Operations Manager

Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most.

Our platform is HIPAA-compliant and designed for the real-world needs of behavioral health teams - from psychologists to ABA therapists. By combining evidence-based care with powerful technology, we’re expanding access to high-quality services for families everywhere.

Our Mission

Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare.

Role Overview

Frontera is hiring a contract IT Operations Manager for a 3-month engagement to run day-to-day IT operations across our business and clinical teams, with potential to extend based on need. This is a management role, not a hands-on technical seat: you'll own an outsourced MSP relationship and junior IT staff, not the tickets and infrastructure work itself.

We need someone who can step into an existing environment quickly, stabilize what's in place, and be the coordinating layer across vendors, staff, and stakeholders — communication and project management matter here as much as technical depth.

What You'll Own

• Assess and stabilize the current MSP relationship, and manage it day-to-day for the contract term
• Oversee junior IT staff's work rather than personally fielding tickets
• Support IT operations across multiple company sites, keeping standards and service consistent wherever the business operates
• Oversee infrastructure basics (hardware, software, networks) at an operational level, holding vendors and staff accountable for reliability and uptime
• Manage core enterprise applications (Google Workspace, CRM, Central Reach, etc.) and keep them running smoothly day to day
• Ensure end-user support runs smoothly through your team or vendor, stepping in on escalations rather than being first line
• Oversee laptop and device provisioning for clinic and staff use
• Lead IT operational project(s) to completion within the contract window
• Build clear, effective working relationships across business and clinical teams for the duration of the engagement, communicating well with technical and non-technical audiences alike

Qualifications

• 5-8 years of IT operations experience, including managing an outsourced MSP relationship or vendor + junior staff — not just personally working the ticket queue
• Experience operating IT across more than one company site or location, with a clear approach to keeping standards consistent across them
• Track record of leading IT projects (rollouts, vendor transitions, migrations) end to end, on time and on budget
• Comfortable managing outcomes through a vendor or team rather than doing the technical work yourself
• Able to step into an ambiguous, existing environment quickly with minimal ramp-up time

Preferred

• Prior experience in interim, fractional, or contract IT leadership roles
• Has supported IT at a company shipping both hardware and software
• Healthcare or another regulated-industry environment
• Startup or fast-growth company experience, where you had to build process without much existing infrastructur

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full-time employee benefits include a stake in shared success through stock options,…