Helpdesk Specialist

Overview

Location: On-site | Denver, CO
Employment Type: Full-Time

Are you a seasoned IT Helpdesk Specialist who enjoys driving improvements, leading technical initiatives, and creating better technology experiences for end users? Trissential is hiring a PC Refresh & Microsoft Enhancements Specialist to join our client's End User Services team. This is a highly visible role combining project coordination, endpoint modernization, process improvement, and hands‑on support, giving you the opportunity to influence how technology is delivered across the organization.

What’s in It for You?

• Play a key role in shaping the future of End User Services through process improvements and modernization initiatives
• Lead and coordinate impactful PC refresh and device lifecycle projects
• Gain hands‑on experience with Microsoft Intune, endpoint management automation, and provisioning enhancements
• Partner directly with end users to improve their overall technology experience
• Work across Windows, macOS, iPhone, and Android environments
• Collaborate with technical and business stakeholders to identify opportunities for automation and efficiency
• Influence service delivery processes and help drive continuous improvement initiatives

Your Role & Responsibilities

• Lead and coordinate PC refresh and endpoint modernization initiatives across the organization
• Organize project work, facilitate meetings, track action items, and ensure successful project execution
• Support Agile work streams and continuous improvement efforts within the End User Services team
• Analyze existing provisioning and device management processes and recommend enhancements
• Design and implement solutions that improve the end-user technology experience
• Provide support through walk‑up IT support desks and direct user engagement opportunities
• Troubleshoot and resolve end‑user support incidents using Service Now or similar ITSM platforms
• Administer and support endpoint management solutions, including Microsoft Intune environments
• Utilize Cyber Ark and privileged access tools in accordance with security best practices
• Support Windows and macOS operating systems in an enterprise environment
• Troubleshoot and support mobile devices including iPhone and Android platforms
• Maintain accurate documentation related to support activities, projects, processes and improvements

Skills & Experience You Should Possess

• 5-10 years of Help Desk, Desktop Support, Deskside Support, or End User Support experience
• Strong experience supporting enterprise end users in both operational and project‑based environments
• Experience working support tickets within Service Now or comparable ticketing platforms
• Experience coordinating technical projects, initiatives, or improvement efforts
• Knowledge of endpoint device deployment, provisioning, and lifecycle management
• Familiarity with Microsoft Intune and modern endpoint management practices
• Strong customer service, communication, and stakeholder engagement skills
• Ability to balance project work with operational support responsibilities
• Solid troubleshooting experience across Windows and macOS environments

Bonus Points If You Have

• Microsoft Intune administration experience
• Experience creating automation solutions for endpoint provisioning or device management
• Agile project coordination or Agile team participation experience
• Cyber Ark experience and knowledge of privileged access management processes
• Experience with PC refresh, hardware lifecycle, or endpoint modernization initiatives
• Experience improving IT service processes and operational workflows
• Knowledge of Microsoft endpoint security and compliance tools

Education & Certifications You Need

• Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred
• Equiva…