Supervisor, Integration Service

Supervisor, Integration Services

Location: US (Hybrid (Denver, CO), Hybrid (Saint Louis Park, MN), Remote US)
Employment Type: Full-Time

At Thrive Pass, we're on a mission to help employees and businesses Thrive because benefits should be more than just check boxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don't just talk about culture, we build it. Everything we do is rooted in our CARE values
:

• Courageous – We embrace new challenges and fresh ideas.

• Accountable – We show up as our true selves and value transparency.

• Resourceful – We find creative solutions and make things happen.

• Engaged – We hold ourselves accountable and take pride in our work.

At Thrive Pass, performance isn't just about hitting goals, it's about how you show up. We invest in our employees' growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits.

As the Supervisor, Integration Services
, you will lead a team responsible for delivering and supporting data integration solutions across Thrive Pass's client and partner ecosystem. This player-coach role combines people leadership, technical knowledge, operational excellence, and cross-functional collaboration.

You'll oversee the day-to-day delivery and support of EDI, API, and other data exchange solutions while developing team capability, improving processes, and ensuring reliable, scalable service for our clients and partners.

• Lead, coach, mentor, and develop a team of data integration professionals, including onboarding, training, performance management, and career development.

• Manage team workload, priorities, and resource allocation to meet project timelines and service expectations.

• Oversee the implementation, maintenance, monitoring, and support of EDI, API, and other data exchange solutions.

• Serve as an escalation point for complex integration issues and support effective troubleshooting and root-cause resolution.

• Drive process improvement, standardization, automation, and workflow optimization across Data Services operations.

• Partner cross-functionally with Client Success, Implementation, Product, Engineering, and Operations to deliver effective integration solutions and client outcomes.

• Maintain operational documentation, controls, and processes that support quality, consistency, and scalability.

• Monitor team performance and operational metrics to identify trends and opportunities to improve service delivery.

• Foster a culture of accountability, collaboration, continuous learning, and problem-solving.

We're looking for a hands-on leader who can combine technical understanding with strong people leadership and operational execution.

• A track record of coaching, mentoring, and developing technical or operational teams.

• Strong working knowledge of EDI, APIs, data exchange, integrations, or related technologies.

• Ability to translate technical issues and requirements for both technical and non-technical audiences.

• Strong analytical and troubleshooting skills with an ability to identify root causes and sustainable solutions.

• Experience improving workflows, processes, resource allocation, or team effectiveness.

• Strong communication and cross-functional collaboration skills.

• Ability to manage competing priorities and make sound decisions in a fast-paced environment.

• A proactive, continuous-improvement mindset with strong ownership and follow-through.

• 5+ years of experience working with EDI, APIs, data integrations, data exchange, or similar integration technologies.

• 1+ years of people leadership experience, including supervising, coaching, mentoring, or training team members.

• Experience implementing, maintaining, supporting, or troubleshooting data integrations.

• Working knowledge of common data formats and integration methods, such as EDI, JSON, XML, fixed-width files, APIs, or similar technologies.

• Demonstrated experience improving operational processes, workflows, resource utilization, or service delivery.

• Strong written and verbal communication skills with the ability to collaborate across technical and business teams.

• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities.

• Experience with in benefits administration, HR technology, payroll, healthcare technology, financial technology, PEO, or another…