Desktop Support

Insight Global is seeking a Desktop Support Specialist/Refresh Specialist for a utility client in Denver, CO. This position will be local to Denver and will be working primarily between two main office locations. This role will be comprised of hardware refreshes where they will be responsible replacing existing/old hardware with new/updated hardware. The hardware is prebuilt but may require some assembly in certain cases.

We are looking for individuals with roughly 3-5 years of experience in a desktop/helpdesk support. The other part of this role will entail desktop/end user support functions where you will be tasked with troubleshooting hardware and software related issues.

• 5+ years of IT experience supporting users with hardware/software issues. (troubleshooting, helpdesk, desktop support, hardware refreshes, new hire work, etc.)
• Excellent communications skills (this will be a customer facing role)
• Experience with the following technologies (Windows 11, Service Now, Active Directory, AzureAD, etc.)
• Basic level troubleshooting skills
• High attention to detail
• Drivers license and reliable transportation
• Proficiency in Windows 11
• Familiarity with general peripherals
• Experience with Service Now for managing and tracking tickets
• Knowledge of Active Directory and Azure AD for managing user and device access
• These skills will enable the technician to effectively manage, troubleshoot, and update systems as part of the PC refresh project.