Customer Success Manager

• Own the technical implementation lifecycle, guiding enterprise clients from kickoff through architecture planning, platform launch, and long-term value realization
• Act as the primary project lead and trusted technical advisor for enterprise accounts navigating complex API management and AI security deployments
• Partner closely with Solutions Engineering, Support, and Product teams to resolve technical deployment roadblocks, clear integration friction, and clear client requirements
• Develop customized customer success plans, defining clear onboarding milestones, technical success metrics, and platform adoption targets
• Monitor account health, platform usage, and technical risk indicators to proactively mitigate churn and identify expansion opportunities
• Serve as the internal voice of the customer, bringing field feedback directly to Engineering and Product leaders to inform product roadmaps
• Lead quarterly business reviews and executive alignment sessions to showcase ROI and map out future architecture goals

• 5+ years of experience in Customer Success, Technical Account Management, Implementation, or Professional Services within a fast-paced B2B SaaS environment
• Solid domain knowledge or strong affinity for developer platforms, API management, event-driven architecture, or enterprise security
• Proven track record leading complex technical implementations for enterprise accounts with multi-stakeholder teams
• Strong project management skills, with the ability to balance multiple client launches against tight timelines
• High technical literacy — comfortable speaking with enterprise architects, security teams, and developers while translating complex concepts for business executives
• Willingness to travel as needed for key client kickoffs, on-site workshops, and team alignments

Demonstrates expertise in managing the technical implementation lifecycle for enterprise clients, focusing on API management, AI security, and customer success metrics. Proven ability to lead complex projects, ensuring alignment between technical teams and business objectives while driving platform adoption and mitigating risks.

• Customer Success Management
• Technical Account Management
• API Management
• Project Management
• Enterprise Security

• Technical Implementation
• Event-Driven Architecture
• Complex Problem Solving
• Technical Literacy
• Onboarding Milestones

• Communication
• Stakeholder Management
• Collaboration
• Adaptability
• Client Relationship Management

• B2B SaaS
• Enterprise Accounts
• Platform Adoption
• Account Health Monitoring
• Technical Risk Indicators