Information Technology Manager

The IT Manager leads the day-to-day operation, security, and advancement of the organization's technology environment across corporate and property locations. Operating as a senior individual contributor, this role combines deep hands-on technical ownership with strategic leadership — running the Microsoft 365 and endpoint ecosystem, safeguarding the organization against cyber threats, and modernizing how the business works through automation and artificial intelligence.

The IT Manager is the go-to technology expert for the organization, partnering with the Director of Technology, business leaders, and vendors to deliver a secure, reliable, and forward-looking digital workplace.

• Own and administer the Microsoft 365 environment, including Exchange Online, Teams, SharePoint, and One Drive, ensuring a secure and productive workplace across Windows, macOS, and mobile platforms.
• Manage the full device lifecycle using Microsoft Intune, Autopilot, Apple Business Manager, and Datto RMM — from provisioning, configuration, and shipping of new-hire equipment through retirement.
• Administer identity and access management through Entra , enforcing Conditional Access, MFA, and device compliance policies.
• Handle user provisioning, group management, and licensing across Microsoft 365 and third-party SaaS platforms.
• Manage employee onboarding and offboarding, including account setup, device configuration, and access control.
• Support collaboration technologies such as video conferencing, Teams Rooms, and meeting-room hardware.
• Maintain hardware and software inventory, asset lifecycle, and clear documentation of system configurations, procedures, and user instructions.

• Provide end-user support through Fresh Service, resolving device, application, and connectivity issues while adhering to defined SLAs and escalation protocols.

• Lead cybersecurity operations across the organization, monitoring and responding to threats using Darktrace, Microsoft Defender, and Barracuda.
• Drive security awareness and phishing-resistance through KnowBe4 training programs.
• Ensure compliance with security, access, and data-handling standards, and participate in audits and remediation.
• Identify, evaluate, and implement AI and automation solutions that streamline IT operations, strengthen security, and reduce manual, repetitive work.
• Apply artificial intelligence to enhance threat detection, support delivery, and business processes, and champion responsible AI adoption across the organization. Projects, Vendors & Strategy
• Lead IT projects end to end, including software implementations, system migrations, infrastructure modernization, and technology deployments for new and acquired properties.
• Serve as the primary liaison for technology vendors and service providers, managing licensing, contracts, and performance.
• Assist in developing and managing IT budgets and technology purchasing decisions.
• Support property-critical platforms including property management systems, resident portals, access control, surveillance, and VoIP.
• Partner with the Director of Technology to shape and execute strategic technology initiatives, and provide flexible support across systems, operations, and cross-functional needs.

• 5+ years of progressive IT experience in support or systems administration, ideally within a multifamily, property management, or corporate environment.
• Hands-on expertise with Microsoft 365, Intune, Autopilot, and endpoint management required.
• Experience with cloud-first environments and modern identity/security tools (Entra , Conditional Access) required.
• Demonstrated experience leading technology projects and managing vendor relationships.
• Experien…