Information Technology Support Technician

The IT Support Technician will be providing both hands-on and remote technical support for end-user desktop computer devices to all employees, supporting a variety of technical issues including hardware/software/application/tools support, break/fix for hardware, laptops, tablets and other devices, printers/scanners/copiers/plotters, support network connectivity, AD, LAN/WAN, TCP/IP, wireless and remote access VPN, MS Office Suite support.

This person will have excellent end-user (customer) support and service skills and committed to follow-through and resolution, performing diagnostics, taking corrective actions for hardware, software, and peripheral equipment as necessary.

• The IT Support Technician is skilled at identifying network issues/errors, resolving them, or escalating as appropriate.
• The individual maintains a professional, healthy relationship with all fellow team members and management and demonstrates awareness of support issues/needs as they apply on a company-wide and business basis.
• This person is adept in creating/maintaining documentation to support, enforce standards, policies, and processes.
• Extensive support, ideally someone coming from an engineering firm that knows CAD/Micro Station/Bentley/3D engineering modeling/Solid Works (not required but would be great).
• Couple years of support, Outlook/Teams issues, o365 environment, Windows 10 and 11.
• Hours are 8-5pm.
• Deskside support and over the phone support.
• Supporting iPhone and iPad, very few androids, 99% iPhone - very few Macs in environments.
• Another tech is also there, alternate days they are in office, covering each other's vacations - peer is someone who has been there for 5 years.
• 1 other person there, will alternate days with that person.
• Tickets coming in, local and the company overall as tickets from other regions come in.
• Build machines for new hires.
• Term users.
• Equipment retrieval.
• Using Microsoft's ticketing system.
• 6 month contract hire.

Experience supporting, Outlook/Teams issues, o365 environment, Windows 10 and 11.

• Excellent end-user (customer) support and service skills.
• Ability to perform diagnostics and take corrective actions for hardware, software, and peripheral equipment.
• Skilled at identifying network issues/errors and resolving them.
• Ability to create/maintain documentation to support, enforce standards, policies, and processes.

• Experience in an engineering firm that knows CAD/Micro Station/Bentley/3D engineering modeling/Solid Works.
• Familiarity with iPhone and iPad support.