Associate Director, and Field Reporting

Reporting to the Director, Field Operations & Customer Data Management, the Associate Director, Incentive Compensation & Field Reporting is a highly visible, hands-on role within Commercial Operations. This position will lead the design, modeling, governance, deployment, and ongoing administration of incentive compensation plans for customer-facing teams while helping build the reporting capabilities that enable consistent, data-driven field execution.

The successful candidate will combine strong analytical and technical skills with practical field operations experience. This individual will translate commercial strategy into clear, motivating, compliant, and operationally feasible incentive plans; partner cross-functionally to align on plan objectives and measures; communicate effectively with field leaders and representatives; and develop reporting that gives teams timely visibility into performance, activity, and business opportunities.

• Incentive compensation strategy and plan design: Lead the end-to-end design and evolution of incentive compensation plans for eligible customer-facing roles, including plan objectives, performance measures, weightings, curves, thresholds, accelerators, caps, eligibility rules, crediting logic, and payout timing.
• Modeling and scenario analysis: Build transparent, auditable models to assess goal attainability, payout distributions, performance differentiation, sensitivity to alternative assumptions, financial exposure, and potential unintended consequences before plans are finalized.
• Governance and controls: Establish and maintain incentive compensation governance, including plan calendars, decision rights, approval standards, documentation, version control, exception management, dispute resolution, quality checks, audit trails, and recurring governance forums.
• Goals, quotas, and performance measurement: Partner with Sales Leadership, Finance, Forecasting, Analytics, Market Access, Human Resources, Legal, and Compliance to develop goals and performance measures that align with business priorities, approved uses of data, role responsibilities, and field deployment.
• Plan deployment and administration: Coordinate plan implementation with internal partners and external vendors, validate participant rosters and assignments, oversee calculation and payout processes, manage change control, and ensure accurate and timely delivery of plan outputs.
• Field communication and support: Translate complex plan mechanics into clear, practical communications for field leaders and participants, including plan documents, launch presentations, FAQs, examples, performance updates, and responses to questions or disputes.
• Field reporting and dashboards: Partner with analytics, data engineering, information technology, CRM, and business stakeholders to define and develop reports and dashboards that provide actionable visibility into performance, activity, goal progress, execution quality, and business trends.
• Reporting requirements and adoption: Gather business requirements, define metric logic and business rules, establish data validation and release processes, coordinate user acceptance testing, and support training and adoption of field reporting solutions.
• Performance insights and optimization: Monitor plan effectiveness and reporting utilization, identify anomalies and emerging trends, recommend plan or process refinements, and provide clear insights to Commercial Operations and field leadership.
• Cross-functional operating partnership: Serve as a trusted operational partner across Commercial, Finance, Human Resources, Legal, Compliance, Information Technology, Market Access, and other functions, balancing strategic intent with field impact, data availability, scalability, and execution risk.
• Vendor and project management: Manage incentive compensation and reporting vendors as needed, including scope, timelines, deliverables, data transfers, quality standards, issue resolution, budget support, and performance expectations.

• Bachelor’s degree required in business, finance, economics, statistics, mathematics, data science, biology, or a related field
• 8+ years of experience in pharmaceutical, biotechnology, or life sciences commercial operations, sales operations, field force effectiveness, incentive compensation, analytics, or a closely related discipline.
• Demonstrated experience designing, modeling, implementing, and administering incentive compensation plans for…