Order Specialist, Sales Velocity

Order Specialist, Sales Velocity

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Order Specialist, Sales Velocity to join our multi-function team. Your primary purpose is to provide an effortless customer experience while monitoring sales opportunities for our Sales organization by translating the pricing and technical details into the creation of inquiries and Service Orders.

Our Order Specialist, Sales Velocity creates, moves, adds, changes, and reprices billing account change orders. You'll create and maintain accounts and data integrity in Microsoft Dynamics 365 CRM. This position works with multiple internal teams to address their requests for inquiries and orders that can range from optimization, churn mitigation to customer care.

The position is responsible for accurate records and entries which ensures correct reporting of Sales, Commissions and the business data. Candidates must be able to successfully thrive in an entrepreneurial environment and adjust to a rapidly growing and changing organization.

Responsibilities:

• Maximize customer satisfaction with Zayo products and services by creating all types of orders
• Review sales orders for completeness and accuracy as required for auditing for appropriate pricing
• Ensure special pricing, promotions, and discount structures have been applied, and gather missing information when necessary. Adhere to Quality assurance and industry regulatory requirements to be sure contracts, policies and procedures are in alignment with legal and regulatory definitions
• Opportunity / Order Administration including creation, processing, project managing, troubleshooting and resolution on relevant order concerns
• Order creation and sales opportunity closure in Dynamics, ensuring fast and accurate order submission
• Act as a check and balance to ensure everything requested in forms are on the bid.
• Initiate the form process postings through opportunity, inquiry, and planner task creation
• Review inquiries and order requests, internal technology stack ownership to evaluate and identify the correct system to govern the order, ensuring seamless project handoff to implementation teams.
• Strategically assess and resolve incomplete order data, ensuring accurate and timely order fulfillment in alignment with organizational standards.
• Partner with Sales, Solutions Engineering, and Pricing to create client-facing quotes for Zayo services
• Manage and organize customer accounts and ensure data integrity measurements are met within the Microsoft Dynamics CRM environment
• Verify and ensure data integrity and accuracy within  CRM system
• Collaborate with the Reporting and Analytics team to ensure data integrity between Salesforce and Dynamics, specifically for new revenue and churn reporting
• Manage workload by seamlessly navigating between Salesforce and Dynamics, ensuring data integrity between systems
• Work cross-functionally with internal departments to research and resolve account-related issues, ensuring timely and effective solutions for clients and account managers
• Communicates and interacts with external customers
• Real-time support for sales and other internal groups, including report building and assisting internal groups with navigation of Dynamics and Salesforce
• Project manage solutions process, including escalations
• Possess a thorough understanding of Zayo's products and services offerings. Maintaining knowledge on the order process while staying up to date and being the subject matter expert on entrance criteria / processing / non-standard requests. When applicable, pass required tests and/or certifications
• Ensure the integrity of Company customer records by accurately and thoroughly documenting all communication(s) with internal customers within applicable automated systems.
• Identify areas of process improvement to streamline order efficiency/data loading/bulk processing/automation/integration
• Keep abreast of changing technology/trends in the telecommunications industry.
• Requires the ability to meet inflexible deadlines;…