Sr. Manager, Product Design, IT Asset Management

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible or Remote

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500 work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Team & Role

At Service Now, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among ourteams and propels innovation in our products.

This role leads our Product Design team withinIT Asset Management (ITAM) in Technology Workflows. As Service Now becomes the AI control tower for enterprise workflows, transforming dense, data-heavy asset management into engaging, intuitive, and visually compelling product experiences is essential. We are looking for an M4 Design Leader who pairs rigorous product systems thinking with an unapologetic commitment to visual craft, aesthetic excellence, and dynamic data visualization.

You will inspire, mentor, and manage a team of designers to turn complex operational datasets and AI lifecycle workflows into consumer-grade, engaging enterprise software.

What you get to do in this role:

• Oversee Portfolio & People Management:
  
  Guide and mentor a high-performing design team in Technology Workflows; recruit top-tier design talent, foster career growth, andestablisha player-coach environment that values hands-on craft coaching alongside strategic alignment.
• Lead AI & Workflow
  
  Innovation:
  
  Change the way enterprise teams manage technology assets through design thinking, generative AI paradigms, and responsive interaction design across web and mobile surfaces.
• Elevate Visual Craft & Design Quality:
  
  Champion a culture of visual excellence and craft rigor across ITAM workflows. Ensure products move beyond utilitarian tables and forms into vibrant, engaging data visualizations, dynamic status tracking, and fluid workflow dashboards.
• Drive Strategic Partnerships:
  
  Partner closely with Product Management and Engineering leadership from strategic vision, architecture, and road mapping through to pixel-accurate execution.
• Advance Platform Consistency:
  
  Partner directly with the Service Now Platform  and Enablementteam to evolve enterprise tokens, elevation models, dynamic motion curves, and next-generation data visualization patterns.
• Set the Bar for Design Deliverables:
  
  Direct your team through user journey mapping, information architecture, high-fidelity prototypes, state-transition choreographies, and polished behavior specifications.

Preferred Qualifications:

• 4+ years of experience directly managing people and leading product design teams in complex software environments
• 9+ years of total experience in Product Design, Interaction Design, and Visual Design.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience integrating AI capabilities (assistants, streaming tokens, autonomous lifecycle remediation) into workflow experiences.
• Deep background in enterprise software domains…