Claims Coordinator

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Manage the claims billing process by investigating damage claims, gathering and maintaining various supporting documents, files and written reports to support the billing of damage to company owned facilities. Provide claims handling support and training to all business units to ensure complete claims are submitted. Utilize CRS, SAP, Business Objects, Utilisphere and other software formats to maintain complaint/claim activity and to prepare, edit and format memos, reports, invoices and correspondence.

• Work with contractors, third parties (local police and/or fire depts.) and Company employees to obtain proper accident documentation when it exists.
• Respond to inquiries on Company Damage Claims. Manage incoming correspondence to ensure timely management of information associated with Company Damages in accordance with department standards and timelines.
• Ensures invoices are prepared, breakdowns are completed as needed or requested, and information is delivered to the responsible party.
• Negotiate payment options and billing terms with contractors or customers for claim payments.
• Manage and coordinate the entire billing process; including accurately entering the claim, invoice billing, customer information and final payment information. Utilize internal resources including;
  Utilisphere, SAP, Business Objects and CRS systems for claim entry and finalizing claim status. Ensures all relevant damage claim documents are collected and reviewed
• Ensures invoices are prepared, breakdowns are completed as needed or requested, and information is delivered to the responsible party.
• Contacts the responsible party to address billing issues, secure payment and educate individuals when appropriate
• Processes payments from responsible party or their representative in accordance with department standards and designated timelines
• Reviews unpaid damage claims for reversals or escalation to collections
• Monitor Bad Debt Reports, Write off bad debt and accurately enter payments received on damages

• High school diploma.
• Post high school education with emphasis on business-related skills and/or technical, electric or gas utility experience beneficial.
• Attention to detail and ability to maintain confidentiality required.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at

The anticipated starting base pay for this position is: $22.40 to $31.40 per hour

This position is eligible for the following benefits:

• Spot On Bonus
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short-term disability (STD)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)