Constituent Advocate - Metro and North Metro

Senator John Hickenlooper – a former geologist turned brewpub owner turned elected official – seeks a full-time Constituent Advocate - based in the Front Range Urban Corridor, (Denver, Thornton, Fort Collins, Loveland) - to provide exceptional constituent services to all Coloradans. The role serves as a frontline liaison between constituents and federal agencies, such as United States Citizenship and Immigration Services (USCIS), the Internal Revenue Service (IRS), Social Security Administration (SSA), the Veterans Administration (VA) and a variety of other federal agencies.

• Responding timely to specific constituent inquiries that involve navigating federal agencies or processes on behalf of constituents.
• Creative problem solving for constituents, some of whom have deadline driven and/or multiple needs.
• Working within the Senate system for casework management (Intranet Quorum, IQ software).
• Managing an average caseload of 130+ cases that require attention from intake to completion.
• Managing outreach events, such as “office hours in the community” to respond to casework in the field or with a specific population, e.g. veterans.
• Representing the office in the community, conducting ICE oversight, and special projects as needed.
• Bilingual (English/Spanish) proficiency required. Must be able to read, write, and converse fluently in Spanish to assist Spanish-speaking constituents.

• Independent work and the ability to multi‑task and prioritize cases on an ongoing basis.
• Excellent customer service skills with an empathetic, compassionate, patient and caring demeanor.
• Strict adherence to privacy requirements and discretion when handling sensitive information.
• Strong sense of boundaries to serve constituents in the most professional manner.
• Bilingual (English/Spanish) proficiency is required.

Hybrid role available to Colorado‑based candidates, preferably in Denver, Thornton, Fort Collins or Loveland.

Salary $60,000 with healthcare, retirement, federal student loan benefits for qualifying candidates, and generous paid time off.

To apply, please email one resume and two 200 word statements in English and Spanish explaining why you would be an ideal candidate for this position to Employmentate.gov.

Note:

At least one interview for this position will be conducted in Spanish.

Diverse candidates are encouraged to apply. We are an equal opportunity employer and we do not discriminate on the basis of race, sex, color, age, religion, national origin, sexual orientation, gender identity or disability.

As a team, we take the job seriously, but not ourselves and we are looking for similarly humble-minded teammates who are hungry to roll up their sleeves and work on issues impacting our fellow Coloradans.