Project Lead, Payroll; Hybrid

Hi, Future Homie!

At Homebase, you’ll join a team that’s bold, fast-moving, and obsessed with helping small businesses thrive. We build with empathy, act with urgency, and take big swings that drive real-world impact. Here, every Homie shows up to raise the bar, support one another, and celebrate wins as a team.

We’re not just building an app—we’re building unstoppable teams. So what do you say, are you in?

We’re looking for a Project Lead who will own the process of ensuring that our customers are up and running with Homebase Payroll. You will work with small businesses to understand their payroll needs and work closely with sales to gather required information to ensure an accurate and compliant implementation. You will own the onboarding process. You will own this process from start to finish, including helping the customer run their first payroll with Homebase.

You will work in tandem with an Onboarding Implementation Specialist who will be responsible for the technical tasks, along with YTD and Demographic loads.

• Own the end-to-end payroll implementation experience — you’re the customer’s primary point of contact from kickoff through first payroll run, keeping projects on track and on timeline
• Collect and reconcile complex customer data including business entity details, employee demographics, and YTD payroll records from prior providers
• Train customers on Homebase Payroll, ensuring they leave onboarding confident and self-sufficient
• Investigate and resolve customer payroll questions by researching regulations, troubleshooting system issues, and partnering cross-functionally when needed
• Collaborate with Sales to address implementation blockers that require customer follow-up
• Surface product feedback and partner with Product and Engineering to improve customer-facing functionality and internal tooling
• Maintain clean, accurate records in Salesforce throughout every implementation
• Collaborate in-office Monday through Thursday

• 3+ years in an Implementation, Onboarding, Payroll, or Project Management role at a SaaS company; payroll implementation experience strongly preferred
• Proven project management experience managing multiple client engagements simultaneously
• Advanced in Excel or Google Sheets — you’re comfortable cleaning, reconciling, and working through large data sets
• Hands-on experience with CRMs (e.g., Salesforce), phone systems, and basic technical troubleshooting
• A clear, confident communicator who can translate complex payroll concepts for customers and internal stakeholders alike
• A strong problem-solver who can navigate ambiguity, research state-by-state regulations, and find answers independently
• Energized by complex systems with rules that vary by state, county, and municipality
• Metrics-driven with a track record of hitting individual and team goals
• Highly organized with a strong sense of ownership — you drive work to completion and flag risks early
• AI Fluency Expectations (Required) - In this role, you will be expected to:

• Be Customer Obsessed – Solve problems with empathy and creativity.
• Move Fast, Learn Fast – Experiment, take action, and grow every day.
• Own Your Impact – Think big, focus on what matters, and make decisions you stand behind.
• Master Your Craft – Excellence fuels impact—show up, step up, and make your mark.
• Win Together – Put goals over roles, lead with trust, and connect to our mission and each other.

• Ownership & Financial Security:
  Stock options + 401(k) with 4% match
• Comprehensive Healthcare:
  Medical, dental, and vision coverage + FSA options
• Flexible Time:
  Unlimited PTO (salaried) + company holidays
• AI access, for real:
  We…