Parts Support Manager

Sandvik Mining is looking for a Manager, Strategic Parts Forecasting and Parts Planning

Sandvik has a strong platform based on our world‑class R&D capabilities and premium, high‑tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business.
We seek bright, curious, and forward‑thinking multi‑cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits
, strong support for learning and professional development
, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability‑driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying.

The Strategic Parts Forecasting and Parts Planning Manager will be a hybrid role requiring presence in the Denver, CO office or Smyrna, GA office.

The Strategic Parts Forecasting and Parts Planning Manager is responsible for overseeing all functions supporting the sales of spare parts for Load & Haul, Underground Drilling, Surface Drilling, and Rotary Drilling. This includes short‑and long‑term planning, strategic inventory management, lifecycle costing, logistics support, and optimizing inventory as part of net working capital. As a member of the Parts & Services (P&S) Management Team, this role contributes to both strategic direction and operational leadership of the U.S. organization.

This role ensures parts availability while minimizing stock levels and supporting overall aftermarket strategy and business performance.

• Lead parts demand planning activities and implement processes to optimize inventory levels while ensuring supply availability
• Provide lifecycle modeling and forecasting
• Proactively identify and manage parts availability risks and gaps
• Collaborate with customers, sales teams, portfolios, and supply chain specialists to develop forecasts for major components
• Develop and communicate KPI reporting internally and externally
• Lead, coach, and develop a team of supply chain planning specialists
• Support strategic planning aligned with Parts & Services (P&S) and broader Sandvik strategies
• Drive forecasting and planning for new fleet introductions and customer growth
• Support targets related to revenue growth, on‑time delivery (OTD), inventory turnover, and working capital
• Ensure compliance with Sandvik safety policies and applicable regulations

• Lead and develop supply chain planning specialists to deliver effective demand plans using customer and fleet data
• Support sales teams with parts forecasting aligned to customer maintenance plans
• Ensure adherence to Sandvik inventory policies before customer commitments
• Identify and address inventory policy deviations with appropriate escalation and corrective actions
• Support development and execution of customer inventory agreements (OTD, stock levels, consignment management)
• Act as escalation point for parts‑related queries within the assigned market
• Collaborate with customers and internal teams to improve forecast accuracy and parts availability
• Provide regular performance reports (weekly, monthly, quarterly)
• Own key customer metrics, including OTD, inventory levels, and obsolete stock

• Organize and participate in quarterly service‑level review meetings
• Align with distributor stakeholders on quarterly objectives and initiatives
• Drive execution and continuous improvement projects
• Deliver performance dashboards for top distributors (OTD, fill rate, order fulfillment)

• Monitor and adjust inventory levels for critical components based on fleet data
• Drive continuous service level improvements with logistics and product portfolio teams
• Support aftermarket parts availability and escalation…