Logistics Senior Specialist

Senior Specialist of Inventory & Logistics

Salary Range: $24.00 per hour

The hourly rate is a fixed entry rate for this position and applies to all new hires. While our system may display a pay range, this role's starting rate is non-negotiable. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.

As a Senior Specialist of Inventory & Logistics, you'll play a crucial role in driving operational excellence and ensuring seamless inventory and supply chain processes within Wayfair's Physical Retail store in Wilmette. Reporting to the Department Manager, you'll lead key initiatives that optimize inventory accuracy, streamline logistics operations, and enhance overall store efficiency. Using data-driven insights and strong problem-solving skills, you'll implement best practices to improve product availability, reduce discrepancies, and support a flawless customer shopping experience.

In this role, you'll also mentor Logistics & Inventory Specialists, collaborate closely with cross-functional teams, and take ownership of projects that elevate store performance. The ideal candidate thrives in a fast-paced, evolving environment, has a strong background in inventory management and logistics, and is passionate about building scalable solutions that drive retail success.

• Demonstrate Reliability & Professionalism:
  Maintain strong attendance and clear communication to meet business needs. Proactively help address operational challenges to ensure consistent store coverage.
• Lead Inventory Control & Accuracy:
  Own the education and accuracy maintenance of our Cycle Count Program and other inventory control efforts to keep stock levels accurate, minimize shrinkage, and optimize inventory flow. You will share responsibility in validating associate training and progress to goal.
• Optimize Logistics & Supply Chain Operations:
  Manage inbound and outbound shipments with accuracy. Evaluate and improve logistics workflows to increase efficiency, lower costs, and speed up fulfillment. Implement best practices for shipment processing and stock replenishment.
• Drive Operational Excellence & Compliance:
  Monitor compliance with inventory and logistics policies, conduct regular audits, and take course correcting actions in order to improve and uphold our high operational standards.
• Mentor & Develop Logistics Team Members:
  Train and support Logistics & Inventory Specialists by sharing best practices, troubleshooting challenges, and promoting a high-performance culture. You will share responsibility in validating associate training and progress to goal.
• Analyze Performance & Drive Data-Driven Decisions:
  Track KPIs related to inventory, shipping, and logistics. Use insights to identify improvement areas and recommend effective solutions.
• Ensure Cross-Functional Alignment:
  Collaborate with store leadership, merchandising, and operations teams to integrate logistics with broader business goals. Provide insights to improve product availability and customer satisfaction.
• Solve Problems & Lead Continuous Improvement:
  Identify bottlenecks and implement innovative solutions to boost workflow, accuracy, and efficiency.
• Adapt to Rapid Change & Evolving Business Needs:
  Stay agile in a fast-paced environment, managing shifting priorities and proactively addressing challenges.
• Operate as "One Team":
  You will support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

• Education:
  
  Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field preferred, or equivalent work experience.
• Experience:
  
  3 to 5 years in inventory control, logistics, or supply chain operations, ideally in retail. Proven experience leading projects, mentoring teams, and improving operations.
• Inventory & Logistics Expertise:
  Deep knowledge of inventory management, logistics workflows, and stock accuracy best practices. Familiarity with Warehouse Management Systems and inventory tracking tech is a plus.
• Analytical & Problem-Solving
  
  Skills:
  
  Strong ability to analyze data, spot trends, and develop practical solutions for efficiency, accuracy, and cost control.
• Leadership &
  
  Collaboration:
  
  Experience mentoring and developing team members while partnering across store leadership, merchandising, and operations.
• Technical Proficiency:
  Skilled with Microsoft Office (especially Excel) or Google Suite (especially Sheets). Experience with inventory management, order management, and scan technology preferred.
• Physical Requirements:
  
  Ability to stand, kneel, crouch, and perform repetitive motions frequently. Must be able to lift, carry, push, or pull up to 50 pounds.
• Availability:
  Open availability including nights, weekends, and holidays is required.