Service Supervisor - Sorella at Loretta Heights

Service Supervisor - Sorella at Loretta Heights (Greystar)

Fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional‑quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds worldwide.

This role oversees and performs technical and mechanical work that ensures the inside and external buildings, ground, amenities, and common areas of the community meet the Company’s standards for cleanliness, appearance, safety, and overall functionality.

• Assists and completes work orders generated from resident requests for service and routine upkeep by diagnosing defects and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• Oversees and completes the "make‑ready" process for vacant apartments: pre‑move‑out inspection, punch list creation, vendor scheduling, supply acquisition, task completion, and final inspection.
• Develops standards for the cleanliness and overall appearance of community grounds, amenities, building exteriors, unit interiors, etc., ensuring they reflect Greystar standards.
• Periodically inspects work by other service team members and contractors to assess effectiveness and develop corrective plans.
• Maintains inventory of spare parts and materials, orders supplies within budgetary guidelines in coordination with the Community Manager.
• Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• Assists Community Manager in developing the budget for regular repair, maintenance, and capital projects.
• Supports cost‑cutting programs by fixing rather than replacing parts, using tools efficiently, and reducing waste.
• Conducts Greystar safety meetings, maintains MSDS sheets, and stays current on OSHA and other safety requirements.
• Demonstrates excellent customer service: treats residents respectfully, answers questions, responds sensitively to complaints, and handles work orders with efficiency and urgency.

• High school diploma, GED, or related experience and training.
• Experience in property maintenance, building maintenance, or a related trade.
• Must possess own hand tools (unless state law prohibits) and be skilled in safe use of tools and measurement devices.
• Logical thinking to define and correct problems.
• Proficiency in customer service and interpersonal communication.
• Strong written and verbal communication to represent company management.
• Proficiency in internet, word processing, spreadsheet, and database programs; property management system experience preferred.
• Mathematical skills for basic financial calculations.

• EPA certification Type I and II or Universal if required for sealed HVAC systems.
• All certifications required by state and local jurisdictions.
• Valid driver’s license to operate a golf cart, if applicable.

• Must stand, walk, sit, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Must work indoors and outdoors in all weather conditions.
• May need to lift, push, or pull weights up to 25 pounds independently and 50 pounds with assistance.
• Local travel may be required for meetings or training.
• Flexible schedule, including evenings, weekends, and holidays.

Hourly range: $33.00 – $35.00

• Corporate Positions:
  Eligible for quarterly or annual bonus based on performance.
• On‑site Property Positions:
  Eligible for weekly, monthly, and/or quarterly bonus programs.

• Competitive Medical, Dental, Vision, and Disability & Life insurance; employee‑only coverage costs discounted after 3 and 5 years.
• Generous paid time off: 15 vacation days, 4 personal days, 10 sick days, 11 paid holidays; birthday off after 1 year; additional vacation accrued with tenure.
• On‑site housing discount for applicable communities.
• 6‑week paid sabbatical…