Field Service Manager - Chemical Division

Lead, develop and improve a four-person Chemical Service Technician team supporting commercial warewash, laundry and chemical dispensing customers. This hands‑on leader builds technicians’ technical, customer‑service and selling skills; supports Restaurant, Healthcare and Hospitality Sales Managers on larger opportunities, manages distributor relationships; and oversees technical escalations, service scheduling, Preventative Maintenance (PM), parts and equipment.

• Team Leadership, Training & Development - 35%
• Sales Support & Business Development - 25%
• Technical Leadership & Field Support - 20%
• Service Scheduling, PM & Parts Management - 15%
• Customer Experience & Service Performance - 5%

• Lead and coach four technicians through structured development plans, ride‑alongs, field observations and hands‑on training.
• Set competency standards for warewash/laundry equipment, chemical dispensing, titration, installation, electrical and plumbing diagnostics, PM, root‑cause analysis and customer communication.
• Build selling skills so technicians identify additional dispensing, three‑compartment sink, mop‑sink, laundry, housekeeping and warewash opportunities and refer them to the appropriate Sales Manager.

• Support Restaurant, Healthcare and Hospitality Sales Managers on large, multi‑location and technically complex chemical opportunities.
• Join discovery meetings and site surveys; evaluate existing systems, water conditions, equipment, utilities and installation requirements; recommend solutions and support customer presentations.
• Coordinate technical assessments, implementation plans, equipment and technician resources from proposal through installation, startup and ongoing service. Sales Managers retain ownership of customer relationships and commercial proposals.

• Serve as primary technical expert and escalation point for commercial dish machines, laundry systems, pumps, probes, controllers, chemical concentration, wash formulas, electrical/plumbing diagnostics and water‑quality issues.
• Oversee complex installations and conversions; verify systems are properly installed, calibrated, tested and commissioned.

• Schedule technician coverage for PM, service calls, emergencies, installations, replacements and account conversions; monitor timely closure and recurring issues.
• Maintain a documented PM program, balanced workloads, after‑hours coverage and service efficiency.
• Manage parts, dispensing equipment and company assets; establish stock levels, technician truck inventory and purchasing/replenishment controls.

• Resolve significant customer escalations and recurring service problems promptly and professionally.
• Track PM completion, response time, open/repeat calls, first‑call resolution, installation quality, productivity, customer retention, technician competency, inventory accuracy and safety.

Required Qualifications:

• 5+ years in commercial warewash, laundry, institutional chemical systems or a related field‑service environment.
• Hands‑on expertise in warewash and laundry equipment, chemical programs and dispensing systems; ability to install and troubleshoot mechanical, electrical, plumbing and chemical systems.
• Prior leadership, supervisory, lead‑technician or training experience; proven ability to develop field‑service staff.
• Strong scheduling, organization, customer communication and problem‑solving skills; effective collaboration with sales and service teams.
• Valid driver’s license and ability to travel throughout the company’s service territory.

Preferred Qualifications:

• 3‑5 years of experience with National or regional chemical supply company Experience with Ecolab, Auto‑Chlor, Sunburst, Diversey/Solenis or a similar warewash/laundry chemical provider.
• Healthcare, hospitality, restaurant or institutional account experience; laundry formula troubleshooting; large conversions and multi‑location installations.