Director of Client Management

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Director of Client Management

Continuum is a Managed Service TV advertising platform - making the buying and execution of linear TV advertising easier, faster, and more effective. Our proprietary platform is the industry’s only true linear TV exchange, and it connects directly into cable, broadcast, and streaming inventory, allowing us to plan, activate, and optimize campaigns end-to-end within a single system for agencies and advertisers.

We replace the manual, RFP-based buying process with an exchange model that predicts the availability and price of linear inventory – powered by automation, data, and expert media stewardship. The result: more effective reach, faster execution, and a unified view of campaign performance.

We’re a team of around 80 people — independent, competitive, profitable, and proud of it. Headquartered in Denver, Colorado, with offices in New York and Cardiff, Wales, we’ve built a culture anchored in respect, trust, curiosity and grit. We invest in our people through generous benefits, meaningful profit sharing, and an environment that values both performance and perspective.

The Client Manager serves as the primary point of contact for agency and advertiser clients, ensuring seamless campaign execution and fostering strong, long-term client relationships. This role requires a balance of strategic thinking, technical expertise, and exceptional communication skills to effectively manage client expectations, drive performance, and deliver results.

The Client Manager will report directly to the Managing Director, Client Services.

• Build and maintain strong relationships with clients, understanding their business objectives and providing strategic guidance
• Support client onboarding and training on the platform as needed
• Maintain accurate records of client specs, and campaign updates, ensuring client feedback is captured and applied where appropriate
• Serve as the liaison between clients and internal teams, ensuring timely delivery and resolution of any issues
• Collaborate with sales and operations teams to ensure a seamless client experience
• Anticipate campaign challenges and find ways to manage them
• Manage end-to-end campaign execution, including planning, activation, monitoring, and optimization
• Refer to prior campaign delivery to understand how it would affect current campaigns
• Analyze campaign performance data and provide actionable insights to clients
• Support campaign reporting and performance insights
• Assist in post-campaign analysis and recommendations
• Proactive issue resolution and clear communication with internal teams

• 5+ years of experience as a media buying and client-facing experience is a plus
• Strong understanding of all media terminology (CPM’s, impression buys etc.) including linear, cable, and streaming channels.
• Excellent communication, problem solving, presentation, and relationship management skills
• Analytical mindset with the ability to interpret campaign data and provide actionable insights
• Highly organized with strong management skills
• Proficiency with Excel, reporting tools, and CRM systems

We provide employees with an environment in which they can develop their skills and grow as individuals within our team. We do this by providing training opportunities, conference attendance, and subscriptions to online courses. Our aim is that you will think of a role at Continuum Media as more than a salary and more than just a job. To demonstrate this to employees, what we offer:

• 100% employer-paid premiums for medical, vision, dental and disability
• Participation in employee profit-sharing bonuses (subject to company performance)
• Life Insurance, EAP, HSA with employer contribution, Pet Insurance option