Vice President of Revenue

* Own the overall direction and performance of revenue growth for the organization, ensuring growth is scalable, predictable, and aligned with client experience and service delivery
* Define and continuously refine our revenue strategy into a unified, scalable go-to-market approach across the organization
* Turn revenue strategy into predictable results by driving disciplined sales execution, clear processes, accurate forecasting, and measurable performance standards
* Lead, manage, and continuously evolve the integrated Revenue team, including Client Success, Marketing, Sales, and Solutions
* Evolve operational clarity across the revenue function, ensuring teams understand priorities, expectations, and how success is measured
* Partner closely with Client Success and Service Delivery leadership to align revenue enhancements across the full client lifecycle, from onboarding through renewal and expansion
* Ensure seamless handoffs and accountability across teams to deliver an effortless, high-quality client experience at every stage
* Balance growth objectives with long-term client value, retention, and delivery excellence
* Partner closely with Solutions teams to ensure sales strategies align with technological advancements
* Lead and evolve a high-performing revenue team aligned to the organization’s priorities and future growth needs
* Establish a culture of accountability, coaching, and continuous improvement across the revenue team
* Serve as a strategic executive leader by deeply understanding the organization’s strategy and operating model
* Ensure revenue priorities, plans, and execution are fully aligned with New Charter’s long-term goals
* Act as a collaborative partner to executive team, contributing perspective and leadership
* Proven leadership experience in revenue generation, client success, marketing, and sales, preferably in a similar senior management role
* Demonstrated ability to drive results in a fast-paced and dynamic environment, with a track record of achieving revenue targets and driving business growth
* Proven ability to lead, coach, and scale managers and individual contributors with clear expectations and accountability for results
* Demonstrated ability to translate strategic objectives into clear priorities, execution plans, and measurable results
* Demonstrated experience designing, implementing, and scaling processes
* Proven ability to hold teams accountable to standards while maintaining trust and engagement
* Experience leading teams through meaningful change, including process redesign, role clarity, and behavior shifts
* Knowledge of technology industry best practices and trends in revenue management, client success, marketing, and sales
* Significant experience in an outsourced IT environment
* An ability to connect on a human level with people at all levels of an organization and clients’ organizations
* Communicates clearly, gives honest feedback, and makes decisions
* Organizational skills; both analytical and problem solving
* A proven ability to maintain confidentiality and discretion around sensitive client and contract issues
* Comfortable leading through growth, ambiguity, and evolving priorities
* A contagious enthusiasm for our business and a desire to share it with others
* The desire to work as part of a team and the ability to negotiate sensitive client issues while maintaining relationships
* Critical thinking aptitude
* Professional confidence, and excitement about solving problems
* A positive, courteous demeanor
* An aptitude towards service
* Openness to feedback
* Ability to learn from experience
* Competitive wages | The annual compensation range is expected to start at $140,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.
* Hybrid work environment. We encourage our team members to work where they are most effective whether it is at home, the office, or at a client site.
* Generous benefits for you and your family including Health, Dental, Vision, Life, Disability Insurance, HSA & 401(k) employer matching
* Maternal and paternal leave
* Very generous paid time off program that is…