Director, Client Solutions

About Alloy.ai

, we work with consumer goods companies that make the products we eat, wear, and use every day, as well as the ones we occasionally splurge on. We’re tackling a real and complex problem for them—managing supply and demand in the face of constantly changing customer behavior, highly complex supply chain networks, 40-year-old data standards and labor‑intensive manual processes.

Alloy.ai is a fast‑growing, well‑funded startup with an expanding presence across the world. Our team hails from successful startups, leading tech companies and Fortune 100 enterprises. We believe deeply in fostering individual ownership, iterating to excellence, focusing on what matters, communicating openly & respectfully, and supporting one another.

We encourage people of all backgrounds to apply. Alloy.ai is committed to creating an inclusive culture, and we celebrate diversity of all kinds.

We are looking for a Director for our Client Solutions team. You will oversee a team of client success managers (CSMs) who manage the entirety of Alloy.ai’s customer base. The primary charge of this team is to drive value for our customers, and manage executive and commercial relationships – including renewals, upsells, and partnering with sales on cross‑sell opportunities.

At Alloy, we value our customers above everything else. We believe that the success of the companies we work with, and of the individuals within them, is perhaps the single most important and valuable indicator of our product’s performance. Every part of the organization works toward this objective, and Client Solutions takes the lead.

In this role, you will be expected to lead Alloy’s Client Solutions team, up‑level the team and manage customer health s means ensuring the team is able to understand our customers’ needs and priorities, translate them into attainable objectives and successfully execute against them. Additionally, you will be responsible for executive sponsorship of accounts at your discretion. The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy’s product roadmap, value statement, and market positioning.

You thrive in a small team where you can make a big impact. You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge.

You are a fast learner, ready to prove yourself in a challenging role with the expectation that you will rapidly pick up increased responsibilities.

You have an innate drive to be successful. As a crucial member of a lean and growing company, you want to take initiative, tackle new obstacles and solve problems we have not encountered before. Each problem you solve will leave a mark, shaping the future of our company strategy.

You don’t shy away from even the most challenging problems and are relentless in always looking for better solutions. You pursue your personal objectives, but you are also comfortable working with an engineering‑oriented team towards common goals. When you know a better way, you voice your opinion.

You are naturally drawn to analytical work. You can naturally switch between detail‑oriented execution, communication with all involved parties, and prioritization based on added value.

You think big and want to change the way an entire industry operates. Driving value for our company and its customers is what motivated you every day.

• Set the overall vision and strategic plan for the Client Solutions Management team, focusing on driving product adoption and driving growth through gross renewals and net retention improvements.
• Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base.
• Own the company’s gross and net retention numbers, delivering on our goals and handling the team’s commercial activities with the help of others.
• Ensure the team has the necessary skills and competencies to deliver business value for our customers, including project management, change management, adoption, problem solving, and quantifying and communicating business value.
• Act as an executive sponsor for strategic…