Community Manager - Tax Credit

Job Duties
1. Sales Leadership & Leasing Performance

• Lead, coach, and motivate the leasing team to meet or exceed all leasing, revenue, and sales goals
  .
• Ensure strong execution of Leasing Fundamentals
  , sales processes, LTS, Yieldstar pricing, and performance reviews.
• Conduct weekly sales meetings, provide call reviews, shadow leasing activities, and deliver meaningful feedback.
• Review daily pricing recommendations; analyze competition, concessions, and market trends to optimize rent and occupancy.
• Partner with Marketing to execute property‑specific marketing plans, monitor advertising accuracy, and complete competitive shops.

• Ensure full compliance with LIHTC program requirements, including:
• Application acceptance, screening, and eligibility verification.
• Annual and interim re‑certifications
  .
• Timely submission of all required reporting
  .
• Adherence to Tenant Selection Plans and regulatory guidelines.
• Maintain accurate resident files per LIHTC and Shea policy.
• Maintain strong communication with local agencies, third‑party partners, and regulatory bodies.
• Stay abreast of continued laws, regulations and guidelines for all governing parties.
• Guarantee Fair Housing compliance in all leasing and move‑in approvals.

• Oversee daily office operations, staffing coverage, and model/home readiness.
• Conduct frequent property walks to ensure a hazard‑free, well‑maintained environment
  , including monthly exterior inspections and regular office audits.
• Manage vendor relationships and ensure all contract and insurance requirements are met.
• Ensure accurate move‑in/move‑out accounting, including Statement of Deposit compliance.
• Assist in preparing annual operating and capital budgets.
• Complete monthly variance reports, revenue/expense reprojects, and monitor performance against budget.
• Ensure timely rent collection, delinquency control, and adherence to legal processes for notices and evictions.
• Review and approve purchase orders, invoices, and third‑party billing.
• Maintain proper petty cash and event fund accounting.
• Recruit, hire, train, coach, and develop onsite team members.
• Conduct annual reviews, set performance/bonus goals, and facilitate monthly one‑on‑ones.
• Lead daily morning lineups and monthly staff and safety meetings.
• Ensure compliance with mandatory training (Fair Housing, Harassment, company programs).
• Promote teamwork, open communication, and a strong service culture.
• Encourage team participation in industry networking and professional development.

• Maintain high resident satisfaction scores and implement proactive retention strategies.
• Oversee lease renewal process and ensure consistent resident communications.
• Sustain regular Resident Events and offerings.
• Resolve resident concerns professionally, escalating to Regional Manager when appropriate.

• Perform additional responsibilities as assigned; duties may vary based on size and needs of community.

• · Effective sales and sales management capabilities with proven leasing success.
• · Strong understanding of LIHTC compliance requirements (experience required or highly preferred).
• · Understanding of accounting principles, budgeting, and financial reporting.
• · Strong conflict resolution, customer service, and problem‑solving skills.
• · Proficient with Microsoft Office;
  Yardi experience preferred.
• · Prior experience supervising, coaching, and developing onsite teams.
• · High School Diploma required; college coursework or certifications (CCRM, ARM, CAM) preferred.
• · Minimum 3–5 years property management experience;
  Tax Credit experience strongly desirable.

• Aligning Performance
• Change Management
• Business Acumen
• Coaching
• Building A Successful Team
• Safety Awareness
• Communication
• Performance Excellence

The Community Manager - Tax Credit
- Tax Credit works on‑site at an apartment community and interfaces with external/internal customers, residents, and vendors on a regular basis. The position work schedule varies depending on the property. Hours are usually scheduled from 9 a.m. – 6 p.m. However, office staff is expected to report at 8:50 a.m. for…