Operational Excellence Manager, Large Enterprise

Organization Overview

Redzone, the Connected Workforce business unit within QAD | Redzone, helps manufacturers make more products for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected workforce.”

We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world‑class coaching, giving our customers an average productivity increase of 26% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output.

Decision‑making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With an AI powered platform, nearly 2000 plants and over 500,000 users, Redzone is changing the way people work – one plant at a time.

The Large Enterprise OpEx Coach is responsible for leading major Lean and cultural transformations across customers in the Food & Beverage, CPG, and General Manufacturing industries through the implementation of QAD Redzone software and expert‑level coaching. This role requires a deep understanding of stakeholder dynamics and the ability to navigate and influence the complex political landscapes of Large Enterprises.

Coaches will build strategic relationships across various levels of the organization, from shop floor staff to frontline leaders, CI directors, and C‑level executives. They will advocate for operational excellence initiatives by effectively communicating the value and impact of continuous improvement efforts. The Large Enterprise OpEx Coach works within highly autonomous teams led by a Coach Director and must possess practical experience delivering Continuous Improvement (CI) in multi‑plant environments, embodying the philosophy of leading‑through‑doing.

In this position, the coach will focus on fostering collaboration among diverse stakeholders, ensuring alignment on goals and priorities, and creating a culture that embraces change and innovation. By leveraging their expertise, they will empower customers to achieve significant personal growth and tremendous productivity gains while advocating for the strategic importance of operational excellence within the organization.

This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States.

Bilingual in English and Spanish preferred, but not required.

• Oversees and coaches 5-7 customers at a time
• Trains customers on workflows inside Redzone software through multiple 90‑day on‑site deployments
• Facilitates shop‑floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floor
• Tracks performance data and customer uplifts throughout the deployment
• Leads process improvement and kaizen activities for customers
• Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift results
• Facilitates remote weekly customer progress meetings
• Identifies miracle stories as well as miracle results to guide celebrations of wins with the customer
• Manages project schedules with customers
• Provides Success Assessments upon project completion
• Delivers executive overviews and provides customers with information related to all Redzone programs
• Troubleshoots customer technical issues as needed
• Supports customer identification of next steps in their Redzone journey
• Other duties as assigned

• Ability to work in direct, hands‑on manufacturing roles like Operations Manager,…