General Manager II Store Denver

General Manager Overview

As a General Manager you will inspire the team, help customers succeed, and grow our business with integrity. This is a professional level sales and management position that supports both sides of the business. You must understand store systems, automotive systems, and parts knowledge, and be able to troubleshoot, assist with DIY projects, develop and maintain professional customer relationships, drive program growth, achieve financial metrics, and uphold service and appearance standards.

• Achieve overall store sales goals and service objectives.
• Manage and grow Professional Customer relationships/sales, building and holding the team accountable to execute Customer action plans.
• Select, hire, develop, manage performance, coach, schedule, and engage the store Team Members.
• Ensure execution of all inventory and operational standards.
• Coach all Team Members to deliver on Customer expectations (DIY and Professional).
• Manage on‑duty responsibilities (touch base/coaching, floor/phone management, task assignment and completion, safety, open/close duties).
• Lead change management.
• Embrace diversity and foster a respectful environment for both Customers and Team Members.

• Provide DIY service including battery installation, testing, wiper installation, etc.
• Assist District/Region in other functions upon request.

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or ASE‑ready equivalent.
• Ability to execute and train project and product quality recommendations.
• Advanced parts lookup and sourcing.
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services.
• Ability to execute and train inventory systems and store equipment.
• Ability to execute and train POS and Parts lookup systems.
• Ability to review and analyze P&L statement.
• Ability to recruit, select, hire and develop quality Team Members.
• Ability to build and grow relationships with Professional Customers.

• Working knowledge of automotive systems preferred.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers and upper management.
• Use Microsoft software effectively (Word, Excel required; PowerPoint preferred).
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
• Ability to review and analyze business reports, such as profit and loss statement (P&L).
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring.
• Ability to work an assortment of days, evenings and weekends as needed.
• Prior experience that sets a General Manager up for success.
• 2–3 years of experience managing a team of 10–20 Team Members in a fast‑paced and highly dynamic retail environment.
• Successful experience managing profitability; proven financial and business acumen.

• High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred.

• Must have a valid driver’s license.
• ASE certification preferred, but not required.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel;

reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

The work…