Director of Marketplace Sales

Regency Plaza, 4643 S Ulster Street, Suite 700, Denver, Colorado, United States of America

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care.

Why should you consider a career with Colorado Access?

We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillar by diversity, equity and inclusion.

• Find work/life balance:
  We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
• Be a part of something bigger and make an impact:
  We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference.
• Sharpen your skills, learn, and grow:
  We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend.

What you will do:

Department Director Responsibilities:

• Provides strategic direction and oversees the management and maintenance of department deliverables striving for operational excellence (productivity, quality, SLAs, customer experience of services provided, etc.). Builds high performing teams with vision, leadership, goals and metrics. Serves as a role model for team members; takes action and inspires team members to embrace and implement culture initiatives. Provides awareness to staff about how their work impacts other departments, programs and the enterprise.
  
  Encourages collaboration and holds team members accountable for achieving outstanding results.
• Responsible for all management functions including hiring, training, planning and directing work, coaching and staff development, managing and evaluating performance, recognizing and rewarding employees; corrective action procedures and practices, addressing complaints and resolving problems. Develops and manages the department budget.
• Works closely with Directors across the organization to make tactical and operational decisions that advance company strategies and goals and collaborates to deliver on company-wide deliverables/requirements.
• Oversees/leads departmental projects and continuous improvement initiatives may lead cross functional teams.
• Develops and implements department policies and procedures to ensure compliance with federal, state, local and company policies, rules and regulations.

Job Specific Responsibilities:

• Develop and implement sales strategies to increase ACA individual membership across Colorado.
• Lead annual sales planning, forecasting, and goal setting aligned with organizational objectives.
• Identify market opportunities and competitive threats to inform product positioning and outreach.
• Bring both an understanding of ICHRA and Medicaid cross-over population, as well as expertise in on and off exchange and specialty products.
• Oversee the sales operations infrastructure including CRM systems, quoting tools, and reporting dashboards.
• Ensure accurate tracking of sales performance, pipeline metrics, and broker engagement.
• Collaborate with IT and analytics teams to streamline sales workflows and data integrity.
• Knowledge of key FMOs, brokerages, enrollment vendors and platforms.
• Understanding of commission systems and agent appointment software and vendors.
• Build and manage relationships with brokers, navigators, and community-based enrollment partners.
• Develop training programs and incentive structures to support broker success.
• Ensure compliance with CMS and state regulations regarding broker conduct and compensation.
• Work…