Operations Director

Position Overview

The Operations Director is a senior leadership role responsible for the day-to-day operations of The Shops at Northfield, including facilities, building systems, contracted services, life safety, and preventative maintenance. This position directly influences the guest experience by ensuring the property remains safe, clean, efficient, sustainable, and visually appealing.

In this role, the Operations Director serves as a key partner to the General Manager and cross-functional leadership teams, supporting tenant relationships, executing capital projects, and driving operational excellence in alignment with ownership objectives. Core responsibilities include oversight of common areas, lease compliance, vendor management, and the consistent delivery of high-quality operational standards.

The role requires strong technical expertise, financial acumen, and proven experience in project and vendor management. Success in this position also depends on superior communication and organizational skills, as well as the ability to document, track, and analyze ongoing tenant and property maintenance needs.

As a member of the property’s leadership team, the Operations Director provides direct oversight of both internal staff and external vendors, fostering a high-performing, customer-focused culture. This leadership position is integral to maintaining tenant satisfaction, enhancing the property’s Net Promoter Score, and delivering best-in-class operational performance.

Operational Leadership & Property Management

• Direct and oversee daily operations of the property, including building systems, common areas, landscaping, custodial services, security, and parking facilities
• Establish, implement, and enforce operational standards to maintain a world-class retail environment aligned with ownership’s strategic vision.
• Conduct daily and weekly inspections of all property systems and public areas to ensure functionality, cleanliness, and safety.
• Respond rapidly to operational challenges and ensure timely resolution of tenant, guest, or facility issues.
• Maintain accurate and current operating manuals, service logs, and compliance documentation for all systems and assets.
• Maintain exceptional organizational systems to ensure all administrative responsibilities - including email correspondence, scheduling, filing, and task tracking - are managed accurately and on time.
• Proactively oversee calendars, deadlines, and communications to stay ahead of priorities, ensuring seamless coordination across internal teams, vendors, and stakeholders.

Capital Planning & Financial Oversight

• Develop and maintain a rolling 5-year capital improvement plan that preserves and enhances asset value.
• Prepare, manage, and report on the property’s operating and capital budgets, with a focus on efficiency, cost control, and variance management.
• Support procurement and vendor selection processes by creating scopes of work, issuing RFPs, evaluating bids, and negotiating contracts.
• Review and approve vendor invoices, ensuring compliance with agreements and accuracy of billing.
• Review project scopes and planned expenditures against the approved operating and capital budgets, verifying that sufficient funds are allocated and projects are delivered within financial parameters.
• Identify opportunities for cost savings, operational efficiencies, and technology-driven solutions to reduce expenses and improve service delivery.
• Interpret and analyze lease agreements to ensure that operational tasks, repairs, and capital projects are executed in alignment with landlord obligations, while avoiding costs that are the responsibility of tenants.

Preventative Maintenance & Building Systems

• Oversee all mechanical, electrical, plumbing, HVAC, vertical transportation, and fire/life safety systems.
• Implement and monitor a robust Preventative Maintenance Program (PMP) to maximize equipment reliability, extend lifecycle, and minimize unplanned downtime.
• Maintain CMMS/BMS/EMS systems to track work orders, system performance, and maintenance history.
• Ensure all safety systems and equipment meet local codes, regulatory requirements, and ownership…