Senior Vice President Community Management; HOA

Job Overview

The Senior Vice President, First Service Residential will lead all business efforts in that market, have direct responsibility of managing an annual budget with the intent of growing EBITDA year-over-year, and lead Operations and Association/Property Manager team leaders including interaction with the Board of Directors and the property owners they serve. The ideal candidate will work cross‑functionally with First Service Residential departments such as Marketing/Business Development, IT, HR, Legal and Corporate Accounting to ensure the business is appropriately managed, supported and sized in these matrix organizations.

Further, the Senior Vice President will work with the Client Accounting Controller to ensure all property‑level financial reporting is accurate and timely. The Senior Vice President will report to the Regional President.

• Management operations and site operations of all verticals
• Leadership Team

• Responsible for annual business plan – driving financial performance to achieve targeted performance margins as identified in business plan
• Provide overall executive leadership and strategic direction of the Association Management division and Operations in Colorado. This includes frequent interaction with association/property Managers, business leaders, existing clients, prospective new clients, First Service affiliates and First Service Residential senior leadership.
• Provides year‑end input to the corporate budget and specifically, to those line items within area of responsibility.
• Maintain client retention goals as outlined in the business plan.
• Works collectively with the regional leadership and colleagues on strategies to effect and implement new company procedures, policy changes, etc.
• Follows regional and/or national policies and operational protocols.
• Implement best practices, innovation, creative thinking and employment of business practices throughout the company.
• Drives and support the launch of new clients into the company’s operations both prior to the effective date of the new contract and up through an established onboarding process.
• Reviews and approves direct‑report expense reimbursables
• Review and approve operational expenses as required through regional/national policies
• Adheres to all company policies and guidelines

• Anticipate needs across the company and manage company wide resources to provide timely and reliable service to internal and external customers; prioritize and communicate
• Hold oneself and team accountable for delivering on business goals
• Demonstrates excellent organizational and time‑management skills
• Demonstrate and model company values with internal and external customers
• Excellent oral presentation and written communication skills; communicate effectively with non‑leadership associates and balance being detail‑oriented with seeing the bigger picture
• Demonstrate awareness of variables which could affect employee retention and/or morale; is a leader in developing strategies to ensure employee engagement and retention
• Proven leadership and change‑management skills on a large scale
• Excellent relationship skills with external and internal clients; is persuasive and patient, listens well
• Ability to work well under pressure and deadlines; committed to getting the job done
• A strategic thinker; able to prioritize and use sound judgment and decision‑making
• Creative and takes initiative, self‑assigns ownership
• Identifies, manages, and mitigates risks
• Drives assigned company initiatives, department goals and objectives and other strategic planning initiatives as assigned
• Ideal but not mandatory, a solid understanding of Association laws impacting company operations and client service lines for the State of Colorado
• As community and industry involvement are important to First Service Residential's business philosophy, participates as necessary (e.g. CAI, ULI, Local Affiliations)
• Commitment to attending all designated company meetings and events as well as leadership meetings, area of responsibility team meetings, and others that may be promulgated from time to time

• Proven experience…