Service and Operations Coordinator

General

Duties and Responsibilities:

* Uphold positive attitude, company values, service standards, and company SOP.

* Under the supervision of the Service and Operations Manager, assists in coordinating monthly, weekly, and daily activities and goals of Service and Operations Department.

* Under the supervision of the Service and Operations Manager, assists to ensure that onsite staff and logistics achieve and maintain company objectives and standards of customer care, hospitality, and efficiency.

* Under the supervision of the Service and Operations Manager, assists to ensure labor cost percentages are achieved at each payroll.

* Assists in hiring all Service Staff, maintaining weekly, monthly, and quarterly pars.

* Attend all Production Meetings to ensure optimal organization and internal planning following schedule set by Director of Service and Operations.

* Assists in reviewing vendor orders for accuracy and submit to the Service and Operations Manager for approval.

* Assists in coordinating all travel arrangements for service staff and operational needs, as necessary.

* Assists as customer care representative for all events online.

* Assists at walk throughs, tastings, creation of floor plans, timelines, etc.

* Assists in implementing onsite quality control ensuring that the entire company and on-site crew provide top-notch food and service.

* Assists in Logistics and coordinates monthly vehicle maintenance through specified vendors, meeting all company policies and procedures, vehicle and safety regulations, insurance requirements, and all laws and regulations.

* Assists to maintain that the décor room and logistics warehouse are clean and organized at all times.

* Assists to maintain the cleanliness and proper working conditions of Three Tomatoes Caterings vehicle fleet, including gas, filters, and fluids.

* Assists to ensure all tastings held at Three Tomatoes Catering meets all standards for the utmost customer care.

* Assists in implementation of monthly employee orientation for new and recently hired employees.

* Under the supervision of the Service and Operations Manager, assists to supply guidelines, feedback, and direction for all trainings for Service Staff.

* Assists in creation and execution of an operational plan for all large scale events to present to Director of Service and Operations.

* Assists in on-boarding for all new hires in the Service and Operations Department, except Event Managers and Field Chefs.

* Assists in completion and follow up on all employee related incidents with proper documentation.

* Assists to ensure all timesheets are properly calculated based on hours billed to client.

* Under the supervision of the Service and Operations Manager, assist to act as Facilities Manager as needed or directed.

* Completes other tasks/ duties as needed.

Requirements:

* Bachelors Degree, preferred.
* +2 years specific experience.

* Excellent communication skills; both verbal and written.

* Proficiency in hiring, staffing and on-boarding.

* Familiarity with most common hospitality scheduling software.

* Understanding of labor budgeting and cost control.

* Understanding of event supplies and logistics cost and requirements.

* Dynamic and capable of problem solving autonomy.

* Goal orientated with strong leadership skills.

* Ability to take initiative, manage time effectively and efficiently, and possess above average organizational skills.

* Ability to work varied schedule including nights and weekends.

* Full Time; at least (40) hours a week.

Compensation:

* $20.00 - $23.00/ Hour

* Company Benefits;
Health, Dental, Vision, and Paid Time Off.