Senior Community Manager

The Senior Community Manager is a key site leader responsible for driving operational performance, resident satisfaction, team effectiveness, and financial results within a Class A multifamily community. This role partners closely with regional leadership and onsite teams to deliver high-quality resident experience, protect and enhance asset value, and ensure the property operates with efficiency, accountability, and strong market competitiveness. This role requires a leader who is comfortable operating in a fast paced, high accountability environment with elevated resident expectations.

The ideal candidate is a proactive, service-oriented leader who combines sound business judgment with a hands‑on approach to property operations, team development, and customer experience.

• Business & Asset Management
  • Lead execution of the property business plan, operating priorities, and annual goals in alignment with company standards and ownership objectives.
  • Monitor performance metrics, analyze operational and financial trends, and provide timely, accurate reporting to support informed decision‑making.
  • Maintain strong cross‑functional communication with regional leadership, ownership partners, and accounting stakeholders.
• Manage revenue, expenses, and controllable costs to achieve or exceed NOI goals and overall property performance targets.
• Participate in pricing and market review discussions, making recommendations to optimize occupancy, rent growth, and leasing velocity.
• Prepare weekly operational updates and monthly financial reporting, including variance analysis, performance insights, and action planning.
• Develop and manage the annual budget in Yardi or comparable property management systems.
• Oversee accounts receivable, collections, accounts payable, vendor contracts, and financial records with accuracy, urgency, and strong internal controls.
• Partner on marketing strategies to maintain competitive positioning in the local market.
• Direct day‑to‑day property operations to ensure a safe, well‑maintained, and high‑performing community environment.
• Partner with maintenance leadership to uphold service standards, preventive maintenance schedules, readiness goals, and curb appeal.
• Select, onboard, and manage third‑party vendors; negotiate service agreements; and hold partners accountable for quality, timeliness, and compliance.
• Conduct regular property inspections and respond decisively to operational issues to maintain standards and mitigate risk.
• Support capital improvement projects, renovations, and unit upgrades, ensuring work is completed on time, within scope, and aligned with property standards.
• Respond to property emergencies and urgent situations as needed, ensuring timely resolution and clear communication with residents and leadership.
• Resident Experience, Leasing & Retention
  • Champion a resident‑first culture by ensuring timely, professional, and solution‑oriented responses to resident needs and concerns.
  • Administer leases in full compliance with policy, regulatory requirements, and lease terms.
  • Monitor and manage online reputation, including review platforms, ensuring timely responses and alignment with brand standards.
  • Drive leasing and retention outcomes through timely escalations, rent collection discipline, and focus on occupancy goals.
• Leadership & Special Projects
  • Lead with accountability, collaboration, and professionalism, while supporting strategic initiatives and special projects as requested by regional or corporate leadership.
  • Own the property's performance management processes, including goal‑setting, feedback, corrective action, and talent development planning.
  • Ensure appropriate staffing levels and proactively manage turnover and retention strategies.
  • Ensure full compliance with Fair Housing laws, local/state regulations, and company policies; proactively identify and mitigate operational and legal risks.
  • Partner with HR on employee relations matters, incident investigations, and policy adherence.
  • Hold staff accountable for luxury‑level service delivery, quality standards, and brand alignment.

• Lead, coach, and hold the onsite team…