Branch Operations Manager

The Senior Operations Leader will be responsible for managing all branch-level operations and sales activity for a location generating $10M+ in annual revenue. This includes oversight of service delivery, staff and contractor performance, financial results, and customer satisfaction across core service lines.

• Own full P&L responsibility, including revenue growth, margin performance, EBITDA targets, billing accuracy, and cost control
• Manage work-in-progress, invoicing, lien waivers, subcontractor payments, and backlog visibility
• Ensure safe, timely, and high-quality execution across all service lines

• Recruit, develop, and retain high-performing managers, supervisors, and field teams
• Establish clear performance expectations and foster a culture of accountability, safety, and continuous improvement
• Lead and coordinate both internal teams and independent contractors

• Serve as a senior point of contact for key clients, maintaining strong relationships and driving retention
• Address service issues proactively and ensure consistent client satisfaction
• Partner with sales leadership to support proposals, expand services, and identify new growth opportunities

• Implement operational best practices, process improvements, and technology initiatives
• Drive productivity, quality, and efficiency across all branch and satellite operations

• Leadership
  
  Experience:
  
  10+ years leading branch or multi-department operations with full financial accountability
• Industry Background: 7+ years in construction, renovation, painting, restoration, or another high-volume, transactional service environment
• Financial Expertise:
  Proven success managing P&L, budgets, and operational financial metrics
• Project Oversight:
  Experience leading large-scale projects and teams with strong attention to timelines and quality
• Client-Facing
  
  Skills:
  
  Excellent communication and relationship-building abilities
• Sales & Growth Mindset:
  Comfortable supporting business development and proposal efforts
• People Leadership:
  Experience managing managers, project leaders, and field supervisors
• Technology:
  Proficiency with Microsoft Office and ability to adapt to new systems
• Language
  
  Skills:
  
  Bilingual English/Spanish strongly preferred
• Mobility:
  Valid driver’s license with regular local travel

• Competitive base salary starting at $130,000+
• Performance-based bonus paid out quarterly
• Vehicle allowance and mileage reimbursement
• Flexibility to work extended or non-standard hours as business needs require

Mid-Senior level

Full-time

General Business and Management

Facilities Services and Consumer Services

• Medical insurance
• Vision insurance
• 401(k)